What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Talent Management
Workforce Planning
Time and Attendance
Employee Record
Benefits Administration
Learning and Development
Talent Acquisition
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
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Gusto Reviews
Anne H.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2023
Very easy to use, well-priced for small businesses
Likeliness to Recommend
What differentiates Gusto from other similar products?
Very user-friendly, competitively priced, and represents great value for small businesses. I own several companies and manage payroll for multiple employer accounts, and it's very easy to toggle between them. Employees find it simple, transparent, and extremely easy to use/view their payroll data. Their pricing structure is simple with no hidden costs. I've saved over 50% in payroll service fees compared to the provider we were using previously. Customer support is so much easier to reach, as well.
What is your favorite aspect of this product?
Affordability
What do you dislike most about this product?
It can be difficult to get clear information about employee benefits, namely health insurance. I remain incredibly happy with Gusto's payroll administration capabilities, but trying to find out more about health insurance options has been problematic.
What recommendations would you give to someone considering this product?
I highly recommend Gusto after having used ADP, Paychex, and PrimePay over the past 15+ years. Gusto is extremely easy to use, the initial support to set everything up was outstanding, and the savings compared to other services is significant.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Juddy K.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2023
Easy Payroll and Data Management Tool.
Likeliness to Recommend
What differentiates Gusto from other similar products?
The capability like effective coordination across multiple Construction project Engineers is excellent.
What is your favorite aspect of this product?
Best effective payment management and reliable reporting generation solution and configuration is simple.
What do you dislike most about this product?
Zero dislike on this software, easy setting and learning is effective and nothing for me to underline.
What recommendations would you give to someone considering this product?
Employees contacts management, resource planning and effective databases management platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Consolata J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Collaboration and Easy Platform.
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto Application tracking and its multiple projects workflow management capabilities are effective.
What is your favorite aspect of this product?
The easy on tools configuration and data integration simplicity is another major goid thing about Gusto.
What do you dislike most about this product?
Gusto is very easy on deployment and its learning curve was very short and no issues to report.
What recommendations would you give to someone considering this product?
The best employees data management and other capabilities like effective Accounting integration and task management are excellent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing