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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Samuel D.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great payroll software & support for Accountants

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto has a great accountant dashboard, and great support for accountants.

What is your favorite aspect of this product?

The payroll interface is easy to use and helps us run payroll efficiently.

What do you dislike most about this product?

Occasionally support or tax issues take a while to resolve, but that seems to be improving

What recommendations would you give to someone considering this product?

If you switch to Gusto make sure to take advantage of their onboarding team to help make the transition smooth.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Caring
  • Role: Finance
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Solid product, great for startups/SMBs

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Zafar A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Positive and saves your time

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

When platform is opened, the positive massages make your day, it is really made to make your daily working experience totally different.

What is your favorite aspect of this product?

The ease of implementation and data integration. Reminder of bank holidays, to manage your payroll timely.

What do you dislike most about this product?

For using this product more than 2 years, didn't encountered any problems yet.

What recommendations would you give to someone considering this product?

Managing a small business, with international contractors or local, then surely you can consider Gusto as your financial assistant.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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