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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Mateo Alejandro G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

With Gusto we easily manage employee payroll

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

This software is one of the most complete with which we have worked in the human resources department of the company, as it covers a large number of tasks, which we can easily solve, leaving aside manual activities. As the automation of payroll, achieving that insurance payments, taxes and other employee benefits, are paid without failures or miscalculations.

What is your favorite aspect of this product?

It has important tools such as the calculation of taxes and duties, which can be done automatically. It also allows the monitoring of hours worked, absences and overtime, to achieve an accurate calculation of the payment of employees. In the database of employees, it has a comprehensive profile of each of them, where we can see their history within the company.

What do you dislike most about this product?

We have had some complaints from employees, since, when entering the self-service portal, leave requests, vacations and absences are not loaded quickly, generating discomfort in the team. I would like your technical team to have more knowledge of the product and be able to better channel the requests when they are required.

What recommendations would you give to someone considering this product?

Gusto works well for our food truck business with several part-time employees. Gusto is also set up for large businesses with many employees. As a small business owner, it's impossible to pay someone to pay your paycheck every week, but it's impossible to spend hours trying to do it yourself. Gusto makes it a seamless process from setup to filing the necessary taxes. Simply enter the number of hours each employee worked and hit submit.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Banice G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Gusto - Great Features and Very Affordable

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Besides being a great HCM, it also comes with administration benefits

What is your favorite aspect of this product?

I like that Gusto is multipurpose I like the administration benefits The software handles HCM needs effortlessly

What do you dislike most about this product?

The User Interface requires some kind of improvement

What recommendations would you give to someone considering this product?

I recommend Gusto as it offers great features and has been very effective

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Saves Time

David R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Easily track time off and payroll

Likeliness to Recommend

8 /10

What differentiates Gusto from other similar products?

My firm provides payroll services for local companies. I switched to Gusto from the other "market leader" in payroll processing after using it for many years. I was pleasantly delighted by Gusto's user-friendliness, efficiency, and helpful support staff. Furthermore, Gusto was cheaper than the alternatives we considered.

What is your favorite aspect of this product?

Small company owners typically do not have the resources to devote significant time and energy to researching, implementing, and managing a payroll system. Setup is a breeze with Gusto because of the thoroughness with which it probes for information and the precision with which it executes. Because of the intuitive design of the interface, even a sole proprietor may quickly and easily set up payroll to run automatically.

What do you dislike most about this product?

The calendar widget has several glitches. The price seemed a bit steep.

What recommendations would you give to someone considering this product?

Large companies that can afford to provide their workforce with a well-designed, user-friendly software like Gusto would benefit much from doing so. It was a touch pricy, so it probably wouldn't be the best fit for tiny businesses with limited funds. Employees don't need to be particularly computer savvy to use it successfully. The mobile app's portability makes it a good fit for businesses that value employee convenience.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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