What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
Down
1
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 92%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Talent Management
Workforce Planning
Interactive Organizational Chart
Reporting and Analytics
Scheduling
Time and Attendance
Employee Record
Benefits Administration
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Also Featured in...
Gusto Reviews
Robert M.
- Role: Consultant
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Mar 2023
No support, software first
Likeliness to Recommend
What differentiates Gusto from other similar products?
It is a software first company. The pricing is transparent.
What is your favorite aspect of this product?
Software innovation and transparent pricing.
What do you dislike most about this product?
Gusto does not have any real customer support. They screwed paychecks and screwed up benefits. Given the sensitivity around these items you would expect some type of customer service. But calls went unanswered and unreturned. Tickets were neglected for over a week. Had to call in through the sales extension to talk to someone. No USA based support. Took over a month to get close to resolution. I had to publicly shame them on social media before they would respond to me.
What recommendations would you give to someone considering this product?
It works great as a basic payroll company for a small business. But the second you start adding benefits or need any outside help from them it becomes useless and destructive to productivity.
Pros
- Friendly Negotiation
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Samuel D.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Mar 2023
Great payroll software & support for Accountants
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto has a great accountant dashboard, and great support for accountants.
What is your favorite aspect of this product?
The payroll interface is easy to use and helps us run payroll efficiently.
What do you dislike most about this product?
Occasionally support or tax issues take a while to resolve, but that seems to be improving
What recommendations would you give to someone considering this product?
If you switch to Gusto make sure to take advantage of their onboarding team to help make the transition smooth.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Caring
Zafar A.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2023
Very handy tool for a small business
Likeliness to Recommend
What differentiates Gusto from other similar products?
The design of platform is very positively built, with daily greetings and cheering quotes. It is definitely different experience on your daily work routine.
What is your favorite aspect of this product?
Its easy usage and affordable price.
What do you dislike most about this product?
At the moment no minuses, they are heading to right direction.
What recommendations would you give to someone considering this product?
It is highly recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
