What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
Down
1
Since last award
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 92%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Interactive Organizational Chart
Reporting and Analytics
Scheduling
Performance Management
Workforce Planning
Talent Management
Time and Attendance
Employee Record
Benefits Administration
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Gusto Reviews
Javier J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Accounting platform for companies
Likeliness to Recommend
What differentiates Gusto from other similar products?
It is a good low-cost software for payroll. They focus their efforts on medium to large companies. We have saved money by switching to Gusto, it offers reasonable service fees. Not having to write checks and the additional accounting that would be involved with uncashed and lost checks, They have very capable customer service, they helped us get things done faster. very happy with the service they offer you.
What is your favorite aspect of this product?
The software helped us with the speed of completing jobs and with the employee roster, to hire new staff on time. It gives us a great advantage in not having a lot of accounting knowledge and also helps us with fiscal requirements, both monthly and quarterly as well as when we need access from our cell phone. Gusto sends reminder emails when it is time to run payroll or a new hire has not completed their onboarding.
What do you dislike most about this product?
After a year of use, it became slow. Sometimes you have to refresh it and wait about 15-20 minutes. Would be excellent lower prices for the time clock feature. Getting customers to use the integrated time clock can be a challenge, and creates unnecessary hassle. It should be included in the base rate and the reporting part is the weakest part of the platform and needs a lot of work.
What recommendations would you give to someone considering this product?
We recommend Gusto many times over time. Gusto may not be scalable enough for larger organizations at some point, but we haven't experimented with it because if you need any payroll services, Gusto is easy to use and takes care of all the difficult things that a small business owner doesn't have time to do and having to have an accountant at an additional expense.
Pros
- Continually Improving Product
- Reliable
- Caring
- Respectful
Banice G.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Gusto - Great Features and Very Affordable
Likeliness to Recommend
What differentiates Gusto from other similar products?
Besides being a great HCM, it also comes with administration benefits
What is your favorite aspect of this product?
I like that Gusto is multipurpose I like the administration benefits The software handles HCM needs effortlessly
What do you dislike most about this product?
The User Interface requires some kind of improvement
What recommendations would you give to someone considering this product?
I recommend Gusto as it offers great features and has been very effective
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Saves Time
Mateo Alejandro G.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
With Gusto we easily manage employee payroll
Likeliness to Recommend
What differentiates Gusto from other similar products?
This software is one of the most complete with which we have worked in the human resources department of the company, as it covers a large number of tasks, which we can easily solve, leaving aside manual activities. As the automation of payroll, achieving that insurance payments, taxes and other employee benefits, are paid without failures or miscalculations.
What is your favorite aspect of this product?
It has important tools such as the calculation of taxes and duties, which can be done automatically. It also allows the monitoring of hours worked, absences and overtime, to achieve an accurate calculation of the payment of employees. In the database of employees, it has a comprehensive profile of each of them, where we can see their history within the company.
What do you dislike most about this product?
We have had some complaints from employees, since, when entering the self-service portal, leave requests, vacations and absences are not loaded quickly, generating discomfort in the team. I would like your technical team to have more knowledge of the product and be able to better channel the requests when they are required.
What recommendations would you give to someone considering this product?
Gusto works well for our food truck business with several part-time employees. Gusto is also set up for large businesses with many employees. As a small business owner, it's impossible to pay someone to pay your paycheck every week, but it's impossible to spend hours trying to do it yourself. Gusto makes it a seamless process from setup to filing the necessary taxes. Simply enter the number of hours each employee worked and hit submit.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
