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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Danke G.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Greatness In Managing Business HCM

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Gusto is very effective as a HCM Solution. It's highly affordable and makes handling issues to do with HRM easy

What is your favorite aspect of this product?

This software is effective in HCM management It's flawless and affordable I have used it and it is seamless to use

What do you dislike most about this product?

Gusto is great and I haven't had bad encounters

What recommendations would you give to someone considering this product?

I recommend Gusto for it's capabilities when it comes to handling business HCM needs

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Zippora G.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Amazing HR Solutions With Gusto

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Gusto is not only good in huma capital management but also offers employment benefits features

What is your favorite aspect of this product?

Using Gusto is straightforward It's an affordable HR solution It's well equipped

What do you dislike most about this product?

It's zero problems with Gusto. It's the best I have used

What recommendations would you give to someone considering this product?

I recommend Gusto because it offers best human capital management features

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jen M.

  • Role: C-Level
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easiest option for payroll newbies!!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

I cant say exactly because I have never used a payroll service before. However, in doing research for a payroll provider, Gusto clearly came out on top in terms of features and costs. The ease of use has been exceptional in our business!

What is your favorite aspect of this product?

Ease of use. I had never touched a payroll platform prior to Gusto and let me tell you, I was intimidated. These are peoples paychecks we're talking about! State and federal taxes! And a whole lot more. Gusto made it completely easy to set up from start to finish. They even take care of filing new hire reports, and submitting quarterly tax documents. The user interface is incredibly intuitive and simple to use. I would recommend Gusto for any employer looking to set up payroll!

What do you dislike most about this product?

Can't say there is anything I dislike so far. We have used it since the beginning of 2022 and each time, payroll has gone off without so much as a hiccup.

What recommendations would you give to someone considering this product?

Gusto integrates with so many other platforms and services, it really does deserve a second look. While it may not be as known in payroll as highly as ADP or other giants, it really has made a name for itself and is user-friendly. Both for the employee and the employer. Everything is self-explanatory and there are walkthroughs for everything. Again, I have to reiterate that I have NEVER used a payroll service before this year. I was intimidated and nervous I was going to mess up. Not once have I had to reach out to Customer Support for help. It really is just that easy.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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