What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
Down
1
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 92%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Talent Management
Workforce Planning
Interactive Organizational Chart
Reporting and Analytics
Scheduling
Time and Attendance
Employee Record
Benefits Administration
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
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Gusto Reviews
Justin S.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Jan 2023
Time and paycheck tracking made simple
Likeliness to Recommend
What differentiates Gusto from other similar products?
Invaluable aid, and remarkably easy to implement. not convoluted or stuffed with unnecessary details. The information you really need, condensed. Things like W-2s, holiday cards, and pay stubs. It's all in one convenient location.
What is your favorite aspect of this product?
I appreciate the system's intuitive layout and how easy it is to read the information presented. The system's user interface is intuitive, with readily accessible tabs. The dashboard also features notices and headlines that keep me abreast of developments and tasks. In addition, they provide great assistance with customers.
What do you dislike most about this product?
It seems that Gusto just handles payroll, so I had to go to a different platform to manage my company's health insurance. Nonetheless, Gusto is among the greatest payroll systems I've used.
What recommendations would you give to someone considering this product?
I like being able to easily adjust my pay schedule, ask for payments in advance, and see a detailed accounting of not only my own but also my employer's tax contributions.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Javier J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Accounting platform for companies
Likeliness to Recommend
What differentiates Gusto from other similar products?
It is a good low-cost software for payroll. They focus their efforts on medium to large companies. We have saved money by switching to Gusto, it offers reasonable service fees. Not having to write checks and the additional accounting that would be involved with uncashed and lost checks, They have very capable customer service, they helped us get things done faster. very happy with the service they offer you.
What is your favorite aspect of this product?
The software helped us with the speed of completing jobs and with the employee roster, to hire new staff on time. It gives us a great advantage in not having a lot of accounting knowledge and also helps us with fiscal requirements, both monthly and quarterly as well as when we need access from our cell phone. Gusto sends reminder emails when it is time to run payroll or a new hire has not completed their onboarding.
What do you dislike most about this product?
After a year of use, it became slow. Sometimes you have to refresh it and wait about 15-20 minutes. Would be excellent lower prices for the time clock feature. Getting customers to use the integrated time clock can be a challenge, and creates unnecessary hassle. It should be included in the base rate and the reporting part is the weakest part of the platform and needs a lot of work.
What recommendations would you give to someone considering this product?
We recommend Gusto many times over time. Gusto may not be scalable enough for larger organizations at some point, but we haven't experimented with it because if you need any payroll services, Gusto is easy to use and takes care of all the difficult things that a small business owner doesn't have time to do and having to have an accountant at an additional expense.
Pros
- Continually Improving Product
- Reliable
- Caring
- Respectful
Banice G.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Gusto - Great Features and Very Affordable
Likeliness to Recommend
What differentiates Gusto from other similar products?
Besides being a great HCM, it also comes with administration benefits
What is your favorite aspect of this product?
I like that Gusto is multipurpose I like the administration benefits The software handles HCM needs effortlessly
What do you dislike most about this product?
The User Interface requires some kind of improvement
What recommendations would you give to someone considering this product?
I recommend Gusto as it offers great features and has been very effective
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Saves Time
