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Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Hootsuite Social Media Management Enterprise
8.9 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Management - Enterprise category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

Up 1
Since last award

93 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

Chart

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4% Negative
7% Neutral
89% Positive

Pros

  • Efficient Service
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

89

Social Media Channel Integration Outbound

88

Social Asset Management

88

Dashboards and Visualization

88

Campaign Execution

88

Social Post Archival

87

Social Response Management

86

Contextual Analysis

85

Trend Analysis

84

Sentiment Analysis

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Business Value Created

87

Ease of IT Administration

86

Availability and Quality of Training

86

Quality of Features

85

Usability and Intuitiveness

85

Ease of Data Integration

85

Vendor Support

85

Ease of Customization

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Hootsuite Social Media Management Enterprise Reviews

Jorge A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Manage your social networks efficiently.

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Its extensive programming capability and sophisticated platform integration set it apart from competing products.

What is your favorite aspect of this product?

Because it allows me to manage multiple social media accounts from a single platform, I like Hootsuite Social Media Management Enterprise. It makes it easy to prepare and produce content automatically across multiple platforms and at different times. I can track trends and discussions that are relevant to your brand in real time.

What do you dislike most about this product?

For novice or non-technical users, the interface may be a little challenging to utilize.

What recommendations would you give to someone considering this product?

As a great tool for centralizing social media administration and optimizing campaigns, I suggest Hootsuite Social Media administration Enterprise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Avilash B.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Great for Social Management, Limited Analytics

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Hootsuite Enterprise excels with unlimited post scheduling, custom analytics, competitive benchmarking, a unified social inbox, team roles and permissions, streamlined approval workflows, and single sign-on. It's a robust tool for large organizations aiming to enhance social media management.

What is your favorite aspect of this product?

I love how it combines multiple social media management tools into one platform. The ability to seamlessly switch between different social accounts, schedule posts, and get analytics all in one place makes it incredibly efficient. It’s a real time-saver and keeps everything organized.

What do you dislike most about this product?

Nothin as such, only thing i dislike will the increasing rate although increasing it for a couple of months now due to its amazing features.

What recommendations would you give to someone considering this product?

First, assess your specific needs and see how Hootsuite's features align with them. Take advantage of the trial period to explore its capabilities. That's it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ava T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The social media management platform of choice.

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Effective social media platform monitoring is a huge reason why we use Hootsuite. In my view, Hootsuite provides my team with what we need to monitor sentiments around our brand across social media platforms and identify leading trends and conversations on these platforms, as they relate to our products and services. The ability to do the above is of great importance to my team, in order for us to be able to make data backed decisions as it relates to marketing approach and customer engagement strategies we employ across social media platforms, where-in we have got a presence.

What is your favorite aspect of this product?

Hootsuite's Owlwriter AI ( artificial intelligence ) is a very important part of my experience with Hootsuite, especially as it relates to content creation and ideation. From helping to quickly generate captions for contents to even using it to outrightly generate content ideas from scratch or utilizing it as an effective copyeditor, Owlwriter enables I and my team to get the best out of Hootsuite , while helping my team to save important human effort and time.

What do you dislike most about this product?

There are always discrepancies in the analytical data presented about our activities on Facebook and Instagram ( Meta products ) and what Hootsuite shows us on the dashboard. Although the fault for this lapse has a lot to do with Meta's restriction on third party apps. access to data, I will however love a situation where Hootsuite indicates the areas where there are differences in data values on the real time datasheets presented to users.

What recommendations would you give to someone considering this product?

Asides the issues around lags in post scheduling and discrepancies with activity analytics for Meta platforms, I think Hootsuite does a very good job in every other aspect of my social media management experience using it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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