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HootSuite

Hootsuite

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Hootsuite
8.7 /10

What is Hootsuite?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Hootsuite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
85%
Conflict Resolution:
89%
Strategy & Innovation:
85%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite?

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6% Negative
6% Neutral
88% Positive

Pros

  • Respectful
  • Saves Time
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Social Media Channel Integration Inbound

87

Social Moderation and Workflow Management

86

Dashboards and Visualization

86

Social Post Archival

85

Campaign Execution

85

Social Media Channel Integration Outbound

85

Social Response Management

85

Trend Analysis

82

Sentiment Analysis

81

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Ease of IT Administration

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

81

Hootsuite Reviews

Jorge A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Manage your social networks efficiently.

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

Its extensive programming capability and sophisticated platform integration set it apart from competing products.

What is your favorite aspect of this product?

Because it allows me to manage multiple social media accounts from a single platform, I like Hootsuite Social Media Management Enterprise. It makes it easy to prepare and produce content automatically across multiple platforms and at different times. I can track trends and discussions that are relevant to your brand in real time.

What do you dislike most about this product?

For novice or non-technical users, the interface may be a little challenging to utilize.

What recommendations would you give to someone considering this product?

As a great tool for centralizing social media administration and optimizing campaigns, I suggest Hootsuite Social Media administration Enterprise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Avilash B.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

easy to use and user friendly

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

Hootsuite stands out with its robust scheduling features, user-friendly interface, and comprehensive analytics. It allows you to manage multiple social media accounts from a single dashboard efficiently, making it highly effective for small and medium businesses.

What is your favorite aspect of this product?

My favorite aspect is its ability to streamline social media management by handling multiple accounts in one place, which saves time and increases productivity.

What do you dislike most about this product?

There's nothing significant to dislike, especially since it's an improvement over HubSpot, which I used previously. However, customer support could be a bit quicker.

What recommendations would you give to someone considering this product?

I recommend looking into any available discounts for long-term use, as they can provide good value for regular customers.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Saves Time

Avilash B.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Great for Social Management, Limited Analytics

Likeliness to Recommend

9 /10

What differentiates Hootsuite from other similar products?

Hootsuite Enterprise excels with unlimited post scheduling, custom analytics, competitive benchmarking, a unified social inbox, team roles and permissions, streamlined approval workflows, and single sign-on. It's a robust tool for large organizations aiming to enhance social media management.

What is your favorite aspect of this product?

I love how it combines multiple social media management tools into one platform. The ability to seamlessly switch between different social accounts, schedule posts, and get analytics all in one place makes it incredibly efficient. It’s a real time-saver and keeps everything organized.

What do you dislike most about this product?

Nothin as such, only thing i dislike will the increasing rate although increasing it for a couple of months now due to its amazing features.

What recommendations would you give to someone considering this product?

First, assess your specific needs and see how Hootsuite's features align with them. Take advantage of the trial period to explore its capabilities. That's it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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