What is HubSpot Marketing Hub (Social)?
From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.
Company Details
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Get AssistanceHubSpot Marketing Hub (Social) Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
3
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Marketing Hub (Social)?
Pros
- Respectful
- Trustworthy
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Visualization
Social Media Channel Integration Outbound
Social Media Channel Integration Inbound
Campaign Execution
Social Moderation and Workflow Management
Trend Analysis
Social Asset Management
Social Response Management
Social Post Archival
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
HubSpot Marketing Hub (Social) Reviews
Aaryck E.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2022
No Fuss, No Problem: Hubspot is #1 For a Reason
Likeliness to Recommend
What differentiates HubSpot Marketing Hub (Social) from other similar products?
Hubspot Marketing Hub (social) differentiates itself from others in its ability to be on top of social platform updates, communicate with users on said updates, and provide in-depth training for its platform that I haven't received from other platforms! Hubspot is intuitive as well. I feel they work directly social media companies and roll out updates and features as each platform updates. It's wild!
What is your favorite aspect of this product?
My favorite aspect of this product is the ability to keep track of posts and respond to everything in-app. I rarely have to go to Facebook, Instagram, et al., any more and can spend most of my workdays in the Hubspot dashboard to manage all of our channels.
What do you dislike most about this product?
Hubspot could use some work to look prettier but honestly, that's been my only complaint. Hubspot is also a large company that soooo many companies use, so sometimes it can be difficult to get to the head of the line for any troubleshooting issues or discrepancies. However, they usually solves any and all issues we may have within 3 or so business days.
What recommendations would you give to someone considering this product?
I recommend evaluation business needs before jumping into any social media management software. Hubspot Marketing Hub has a million and one features and can feel overwhelming. Once you get into what you want and can figure out what features suit your needs best, stick with Hubspot. We haven't had any long-term issues with it and it has been worth the pricing for our company!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
rose g.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2022
Hubspot review
Likeliness to Recommend
What differentiates HubSpot Marketing Hub (Social) from other similar products?
functionality. more options. better way to control campaigns
What is your favorite aspect of this product?
ability to run social media campaigns
What do you dislike most about this product?
no issues yet
What recommendations would you give to someone considering this product?
give it a try!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sherry W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
One of the best, if not THE BEST!
Likeliness to Recommend
What differentiates HubSpot Marketing Hub (Social) from other similar products?
This is a great product, the sales team is wonderful to work with and the support is excellent.
What is your favorite aspect of this product?
Ease of use, easy implementation, it's smooth and flawless.
What do you dislike most about this product?
Nothing, except the cost.
What recommendations would you give to someone considering this product?
If you can afford it, get it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
