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IBM Maximo IT Logo Award Winner Product Badge
IBM Maximo IT Logo Award Winner Product Badge
IBM

IBM Maximo IT

Composite Score
8.4 /10
CX Score
8.6 /10

What is IBM Maximo IT?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details


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Awards & Recognition

IBM Maximo IT won the following awards in the IT Asset Management - Enterprise category

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IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

86 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
83%
Conflict Resolution:
90%
Strategy & Innovation:
87%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

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3% Negative
6% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Inspires Innovation
  • Security Protects

Feature Ratings

Average 80

Data Import Export and Aggregation

83

End to End Lifecycle Management

83

Data Center Analytics

79

Analytics and Reporting

79

Decentralized Management

79

Integrated Discovery

79

Vendor Capability Ratings

Average 83

Ease of IT Administration

86

Quality of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

82

Ease of Data Integration

82

Ease of Customization

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

IBM Maximo IT Reviews

Prajual P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

IBM Control Desk - Simplifying IT Service Mastery

Likeliness to Recommend

9 /10

What differentiates IBM Maximo IT from other similar products?

IBM Control Desk is really cool because it works like a helper that follows a set of smart rules called ITIL. These rules are like a guidebook that helps us manage IT services in a clear and organised way.

What is your favorite aspect of this product?

The self-service portal is like a helpful tool that lets users ask for help or tell about problems by themselves. This makes things easier for them and takes some tasks off the IT team's hands.

What do you dislike most about this product?

To keep IBM Control Desk working well, it needs regular check-ups and updates. This might mean extra work for the IT team.

What recommendations would you give to someone considering this product?

Look at what other people have said about using IBM Control Desk. Their experiences can give you a better idea of how good it is and help you decide if it's right for you.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Caring
  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Does not pull in data from cloud service providers

Likeliness to Recommend

7 /10

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Trustworthy

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Efficient Service

Muhammad A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Best ITSM platform easy to manage tickets.

Likeliness to Recommend

10 /10

What differentiates IBM Maximo IT from other similar products?

Easy to use

What is your favorite aspect of this product?

Usability Feasibility

What do you dislike most about this product?

As far as I have used this platform for ITSM its best.

What recommendations would you give to someone considering this product?

Record Keeping IT ticket managment

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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