
What is IBM Maximo IT?
Keep critical assets operating at maximum efficiency with Maximo and IoT
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
86 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IBM Maximo IT?
Pros
- Respectful
- Inspires Innovation
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Import Export and Aggregation
End to End Lifecycle Management
Decentralized Management
Integrated Discovery
Data Center Analytics
Analytics and Reporting
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
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Enterprise Asset Management
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IBM Maximo IT Reviews

Muhammad A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jul 2023
Best ITSM platform easy to manage tickets.
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
Easy to use
What is your favorite aspect of this product?
Usability Feasibility
What do you dislike most about this product?
As far as I have used this platform for ITSM its best.
What recommendations would you give to someone considering this product?
Record Keeping IT ticket managment
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Shaharyar Y.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Fantastic on the level of customisation it provide
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
It provides vast level of integration and application level customisation
What is your favorite aspect of this product?
I love the way we can customise the internal application level components, it’s BIRT/Cognos reporting and it’s workflows.
What do you dislike most about this product?
Asset discovery when integrate with other products and it’s resource hungriness
What recommendations would you give to someone considering this product?
For service desk, incident and problem management, approval, form base customisation this products I sgreat
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Caring
- Charges for Enhancements
Shashwat J.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2025
Robust Asset Management, But Interface Feels Outda
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
Comprehensive Asset Management, Integration Capabilities:
What is your favorite aspect of this product?
My favorite aspect of IBM Maximo IT is its comprehensive asset lifecycle management. It excels at tracking and managing assets from procurement to retirement, with detailed configurations, maintenance scheduling, and real-time monitoring.
What do you dislike most about this product?
The biggest drawback of IBM Maximo IT is its outdated and complex user interface. It often feels unintuitive, with a steep learning curve that can slow down new users. Navigation and task execution sometimes require too many steps, and performance can lag under heavy use.
What recommendations would you give to someone considering this product?
Ensure You Have a Skilled Team, Consider Total Cost of Ownership
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Inspires Innovation