What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
2
Since last award
93 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Reliable
- Efficient Service
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Lead Management
Account and Contact Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
Alice R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Full view of your customer’s interaction with you
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
A full view of your customer’s interaction with you and your team. The tool offers a custom view for all its users and customers according to their requirements and organizational needs. Interactive customer experience allows team to coordinate with customers with extraordinary performance. The tool provides a proactive alert system with effective analytics, robust sales management tools and real time analytics with forecasting.
What is your favorite aspect of this product?
Support ticket feature enables you to keep and track of all the complaint registered by the customers and enables us to take proactive approach in handling the complaints. Search tools are not as effective as they should be. The tool also provide integration support for all major platform. Campaign leads can also be associated with different marketing strategies and tools.
What do you dislike most about this product?
Reports extraction are somewhat difficult and requires a lot of steps. Expertise are require to get the maximum out of your reporting’s. Technical issues and glitches are always present while running the tool at any time of the day. Integration tools are not very effective and sync option are also not real time. Administrative configuration is also very difficult and takes a lot of time to setup.
What recommendations would you give to someone considering this product?
Help maintain control all your customer data Helps to run at low TCO ERP Integration with maximum coverage
Pros
- Caring
- Respectful
- Continually Improving Product
- Reliable
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Perfect and cost-effective CRM
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Best CRM by far.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
1) It is less Costly as compared to the other CRM. 2) Sales and Lead Management are done in an Organized manner. 3) Customer Service is maintained Efficiently.
What is your favorite aspect of this product?
1) The support team is really supportive and Knowledgeable. In real time the Problem is escalated and Solved. 2) Sales Management right from Generating prospects to Conversion everything Is maintained, performance of the Sales team is tracked 3) Data From the Campaign run on Social Media Everywhere Can be put into Worked
What do you dislike most about this product?
Interface needs to be more User friendly. I have difficult in navigating the Dashboard.
What recommendations would you give to someone considering this product?
Go For It!!
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Enables Productivity
