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Infor (US), LLC

Infor EzRMS

Composite Score

6.9 /10

CX Score

6.7 /10

13 Reviews Write a Review

What is Infor EzRMS?

Easily manage revenue and yield with automated forecasts and recommendations across properties

Company Details

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Infor EzRMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor EzRMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor EzRMS?

0% Negative

7% Neutral

93% Positive

Pros

Efficient Service
Effective Service
Saves Time
Caring

Cons

Under Delivered

Feature Ratings

Average 81

Integration

Multi-Property Support

Channel Management

Customer Segmentation

Reporting

Demand Forecasting

Multi-Language Support

Group Management

Events and Promotions

Availability Controls

Data Visualization

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Infor EzRMS Reviews

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Hard skills, good forecasting

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Trustworthy
Efficient Service
Saves Time

Tarwinder B.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

One of the best product for Upper upscale brands !

Likeliness to Recommend

8 /10

What differentiates Infor EzRMS from other similar products?

Integration with opera is very stable & strong. Easy to train and use. Very good for budget and mid segment hotels. Data can be easily extracted into excel.

What is your favorite aspect of this product?

Demand forecasting

What do you dislike most about this product?

-Do not allow work flows to be created for various RM levels that help standardise usage. This feature should be available for organisation who want to create basic workflows and monitor usage. - Not many reports be pushed to emails automatically. - Mobile app needs more functionality and ease of use. - Alerts, Reminders and Corporate / GM level monitor should be available. - A low cost variant should be available for budget segment hotels.

What recommendations would you give to someone considering this product?

Would definitely recommend this product if the hotel is mid sized and does not have very complex operations. The basic modules are excellent to start with.

Pros

Efficient Service
Effective Service
Caring
Respectful

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Friendly Negotiation

Role: Student Academic
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Excellent product for hotel Revenue Managers

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Under Delivered

Latest Research

Infor EzRMS

What is Infor EzRMS?

Company Details

Need Assistance?

Awards & Recognition

Infor EzRMS Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Infor EzRMS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Integration Solution is able to integrate with other platforms and solutions such as PMS, CRM, OTA, Group Sales, CMS, POS.

Multi-Property Support Allows for optimization across multiple locations

Channel Management Allows for differential costs and control of the availability by channel by optimizing the total net profit contribution.

Customer Segmentation The system can separate customers into tiered groupings and suggest rates accordingly.

Reporting Easy-to-read dashboards and both pre-built and customizable reports exist.

Demand Forecasting Sophisticated algorithms predict expected occupancy and adjust pricing accordingly

Multi-Language Support The system can support multiple languages

Group Management Group bookings are addressed as unique from standard reservations.

Events and Promotions System can account for planned or unplanned events and support promotional activities.

Availability Controls Detailed availability controls at the same level of detail that a hotel sells its products, e.g. by day of arrival or length of stay.

Data Visualization Ability to visually display the data in a digestible and understandable format so that problems are clearly visible and other departments can review.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Infor EzRMS Reviews

Hard skills, good forecasting

Likeliness to Recommend

Pros

Tarwinder B.

One of the best product for Upper upscale brands !

Likeliness to Recommend

Pros

Cons

Excellent product for hotel Revenue Managers

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Integration

Multi-Property Support

Channel Management

Customer Segmentation

Reporting

Demand Forecasting

Multi-Language Support

Group Management

Events and Promotions

Availability Controls

Data Visualization

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training