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Intershop Commerce Suite
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What is Intershop Commerce Suite?
With Intershop Commerce Suite, you can showcase your brands online; open up new target groups, channels, and markets, or digitize every aspect of your sales processes. This all-in-one package features Commerce Management, Order Management (OMS), Product Information Management (PIM), and Experience Management (EX)—which includes everything you need to create a personalized shopping experience.
Company Details
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Get AssistanceIntershop Commerce Suite Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Intershop Commerce Suite.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 58%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 78%
- Service Experience:
- 76%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intershop Commerce Suite?
Pros
- Client Friendly Policies
- Security Protects
- Continually Improving Product
- Performance Enhancing
Cons
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Localization
Shopping Cart Management
Catalog Management
Payment Processing
Order Management
Content Management
Reporting and Analytics
ERP Integration
Guided Selling
Integrated Search
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Intershop Commerce Suite Reviews
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Good Ecommerce solution but a bit pricey
Likeliness to Recommend
Pros
- Efficient Service
- Respectful
- Security Protects
- Helps Innovate
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered

Akansha A.
- Role: Human Resources
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Dec 2022
Easy to use
Likeliness to Recommend
What differentiates Intershop Commerce Suite from other similar products?
not sure the product
What is your favorite aspect of this product?
easy to use
What do you dislike most about this product?
Sometimes hang
What recommendations would you give to someone considering this product?
save timing
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Respectful

Shobhit A.
- Role: Consultant
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2022
Fantastic Product
Likeliness to Recommend
What differentiates Intershop Commerce Suite from other similar products?
Easy to set up in one market and to use the same setup for other countries
What is your favorite aspect of this product?
Its extensive and complete B2B functionalities- Its proven track record in B2B e-commerce- The scalability of the platform (channels, applications, etc.)- Strong documentation (knowledge base)
What do you dislike most about this product?
The image processing speed using this platform is very slow and some advance feature such as cookie debugging is missing.
What recommendations would you give to someone considering this product?
A Must buy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing