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Intuit

Intuit QuickBooks

Composite Score

8.5 /10

CX Score

8.7 /10

84 Reviews Write a Review

What is Intuit QuickBooks?

QuickBooks is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions[2] that accept business payments, manage and pay bills, and payroll functions

Company Details

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Awards & Recognition

Intuit QuickBooks won the following awards in the Payroll category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience

2022

Intuit QuickBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intuit QuickBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intuit QuickBooks?

4% Negative

5% Neutral

91% Positive

Pros

Saves Time
Respectful
Security Protects
Caring

Feature Ratings

Average 82

Direct Deposit

Accounting Systems Interface

Tax Form Preparation

Self Service Portal

Taxation Deduction

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Retirement Plan Tracking

Compensation Management

HR Systems Interface

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Intuit QuickBooks Reviews

Hal C. B.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

easy to use and interface with accounting

Likeliness to Recommend

10 /10

What differentiates Intuit QuickBooks from other similar products?

not familiar with other products

What is your favorite aspect of this product?

easy for me to open and make entries and manage several accounts

What do you dislike most about this product?

crashes computer sometimes

What recommendations would you give to someone considering this product?

try it out and review a tutorial

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Easy to use and fairly priced

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Faby M.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

It helps us keep order.

Likeliness to Recommend

9 /10

What differentiates Intuit QuickBooks from other similar products?

Good customer service. All accounting tools in one place. Ideal for daily use. Instant reports. Reminders. Running any number of reports available (balances, payroll costs, losses, profits, etc.)

What is your favorite aspect of this product?

Quickbooks simplifies actions when it comes to invoices, and more so for those who are just starting out. Cloud storage. Security and reliability. I don't need to buy updates consecutively. Modern and versatile. Access from different devices, it's great. Online you can learn how to use it in the best way thanks to the existing material on the web. Payroll is also easier to do.

What do you dislike most about this product?

Nothing that means a problem, can improve, I am satisfied with the tools of this payroll software, having tried others in the past I could compare.

What recommendations would you give to someone considering this product?

I recommend it for small to medium size companies. I also recommend reading more about this software before you start working with it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Latest Research

Intuit QuickBooks

What is Intuit QuickBooks?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Intuit QuickBooks Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Intuit QuickBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

HR Systems Interface Ability to interface with the organization’s HR system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Intuit QuickBooks Reviews

Hal C. B.

easy to use and interface with accounting

Likeliness to Recommend

Pros

Easy to use and fairly priced

Likeliness to Recommend

Pros

Faby M.

It helps us keep order.

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

Direct Deposit

Accounting Systems Interface

Tax Form Preparation

Self Service Portal

Taxation Deduction

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Retirement Plan Tracking

Compensation Management

HR Systems Interface

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training