Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Iterable Logo
Iterable Logo
Iterable Inc

Iterable

Composite Score
7.1 /10
CX Score
7.5 /10
Category
Iterable
7.1 /10

What is Iterable?

Iterable is a cross-channel marketing platform that powers unified customer experiences and empowers you to create, optimize and measure every interaction across the entire customer journey.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Iterable won the following awards in the Marketing Automation - B2C category

Filter By

Iterable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Iterable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Iterable?

0% Negative
9% Neutral
91% Positive

Pros

  • Enables Productivity
  • Caring
  • Appreciates Incumbent Status
  • Reliable

Feature Ratings

Average 79

SMS Marketing

100

Customer Journey Modelling

86

Mobile Marketing Management

83

Email Marketing Automation

81

Marketing Asset Management

78

Marketing Project Management

77

Marketing Analytics

75

Marketing Master Data Management

75

Multivariant Testing

75

Social Media Marketing Management

70

Vendor Capability Ratings

Average 80

Vendor Support

84

Business Value Created

83

Ease of Implementation

83

Quality of Features

82

Ease of Customization

80

Breadth of Features

80

Ease of IT Administration

78

Usability and Intuitiveness

78

Availability and Quality of Training

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

73

Iterable Reviews

Estefany P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Real-time cross-channel data collection

Likeliness to Recommend

10 /10

What differentiates Iterable from other similar products?

The WYSIWYG editor for emails is really good because I can create emails without any code and make them look functional and branded. The workflow tool is also really powerful to create automated campaigns that work well continuously. Iterable is an amazing tool that I have been using for a couple of years for email marketing. The list management, template design and custom workflow features are easy to use and powerful.

What is your favorite aspect of this product?

Iterable is a good solution for sending push notifications for both web and mobile apps as well as for sending emails and SMS. It has a simple user interface and easy to build a workflow. Report generation is simple and easy to access.

What do you dislike most about this product?

Reporting is a bit too simple. I would like to be able to set up reports on specific emails within a workflow, you can't get heat map analysis in snippets with multiple buttons. Iterable feels slow at times. Loading campaigns, saving templates, navigating to different parts of the software. If pages and elements loaded faster, it would feel much faster. Slightly dislikes the part of the software where the user fields sometimes seem confusing, as there is a lot of detail to be found in it.

What recommendations would you give to someone considering this product?

Iterable is currently being used by most companies and we will transition everything to run from Iterable. Iterable provides us with workflows that we can set up to make sure we send the right message to the right customer at the right time, it is a very good product with good support and with a good product roadmap, it can be best in class. The templates are a drag and drop option for anyone to create high quality emails. helps link consumers to other brands that meet their needs in a wide variety of categories.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Respectful

Kelly S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Workflows provide simple logical pathways

Likeliness to Recommend

8 /10

What differentiates Iterable from other similar products?

Iterable is the growth marketing platform that drives true omnichannel relevance at scale. Iterable enables growth marketers to leverage their subscribers' real-time demographic, behavioral and event data to create relevant, personalized messages across channels. With Iterable, marketers can successfully segment users, create workflows, automate touch points and test strategies at scale without engineering expertise.

What is your favorite aspect of this product?

Targets growth marketers at consumer companies in the e-commerce/retail, entertainment, messaging, education and recruiting sectors. Customer service is fantastic. Segmentation is fantastic. The user interface is improving. The overall power of the tool for users with little technical experience is excellent.This software is not that difficult to learn, but there are times when you feel you are at the end of the road and can't get the result you need for your report, but there is their support that will share some tips and tricks.

What do you dislike most about this product?

Reporting is a little too simple. I would like to be able to set up reports on specific emails within a workflow. Can't get heat map analysis on snippets with multiple buttons. Iteratable user profile data fields are as good as written in stone. If you create a data field by mistake, there is no way, as of now, to delete it. This ends up with a lot of junk data in user profiles. Iterable feels slow at times. Loading campaigns, saving templates, navigating to different parts of the software. If pages and elements loaded faster, it would feel much more streamlined.

What recommendations would you give to someone considering this product?

Iterable is ideal for small to medium sized businesses that have relatively decent sized email sends and don't necessarily have a dedicated operations team for sending emails. They have a good set of third-party integrations that provide a wide range of services: customer data platforms, email validations, template management.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Shweta P.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2022

Ease of use, reduced dependency on IT team

Likeliness to Recommend

10 /10

What differentiates Iterable from other similar products?

Very user friendly UI creating audience segments is very intuitive and easy The level of automation it can do with minimal Interaction

What is your favorite aspect of this product?

Audience segmentation and how easily it can be used for campaigns therefore reducing the turn around time to 2-3 days from over 2 weeks I would love to see the predictive analysis that just launched

What do you dislike most about this product?

Reporting is not very robust so that’s one area that can be improve upon

What recommendations would you give to someone considering this product?

Ease of hintegration with the existing marketing tech stack Features/ capabilities for your specific use case. overall a really good product

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019