What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Vishnu M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
IT Service Management has been redefined.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
My experience with Ivanti Neurons for ITSM has been incredible for several reasons but the main one is its ability to understand context and intent. It sends alerts of incidences based on severity among other factors so your inbox is not flooded for nothing. In summary a good product that is rapidly evolving after integrating many features from the Cherwell Service Management suite.
What is your favorite aspect of this product?
We have really employed the Incident/Service request side of Ivanti. That is Problem Management, Change Management, Configuration Management, and Knowledge Management.
What do you dislike most about this product?
The product looks a bit old-fashioned. The UI experience can be improved.
What recommendations would you give to someone considering this product?
The support is fantastic and the response times are always amazing with them usually calling you within the hour and the person that calls you is always a product expert. So choose the Enterprise Premium version.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Lori H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
The Power of IT Asset 'Neur-Optimization.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Ivanti Neurons leverages machine learning to predict potential IT issues before they occur. This proactive approach allows us to take preventive measures, reducing downtime and enhancing overall IT performance.
What is your favorite aspect of this product?
Ivanti Neurons provides a centralized view of all IT assets across the organization, regardless of their location or type.
What do you dislike most about this product?
The initial learning curve.
What recommendations would you give to someone considering this product?
Overall, my experience with Ivanti Neurons for ITSM has been highly positive. Its AI-driven capabilities, integrated automation, and self-healing features have transformed the way we manage IT assets.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Caring
Nicolas G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
It is a friendly software for help desk
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
The ease of administration and management of assets with ITAM software such as EPM
What is your favorite aspect of this product?
The ease of configuring custom modules and special requirements for service offerings
What do you dislike most about this product?
It has little compatibility for people who do not speak English as in the mobile application
What recommendations would you give to someone considering this product?
For software from the same branch, it is a cheap and efficient option, although it leaves something to be desired in certain points compared to other software such as servicenow with third-party integration
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
