Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti

Ivanti Neurons for ITSM

7.7 /10
Category
Ivanti Neurons for ITSM
7.7 /10

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Ivanti Neurons for ITSM won the following awards in the IT Service Management - Enterprise category

Filter By

Ivanti Neurons for ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ivanti Neurons for ITSM.

87 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti Neurons for ITSM?

1% Negative
10% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 77

Technician Administration

86

Service Catalog

82

End User Self Serve

82

End User Support Solutions

79

Multi-Site Functionality

78

Systems Management Integration

78

Integration With IT Tools

77

Integrated Knowledge Management

76

Business Application Integration

76

Multi Device Capability

72

Reporting

71

Vendor Capability Ratings

Average 80

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

82

Ease of Customization

82

Quality of Features

81

Usability and Intuitiveness

80

Availability and Quality of Training

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Vendor Support

77

Ivanti Neurons for ITSM Reviews

Vishnu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

IT Service Management has been redefined.

Likeliness to Recommend

8 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

My experience with Ivanti Neurons for ITSM has been incredible for several reasons but the main one is its ability to understand context and intent. It sends alerts of incidences based on severity among other factors so your inbox is not flooded for nothing. In summary a good product that is rapidly evolving after integrating many features from the Cherwell Service Management suite.

What is your favorite aspect of this product?

We have really employed the Incident/Service request side of Ivanti. That is Problem Management, Change Management, Configuration Management, and Knowledge Management.

What do you dislike most about this product?

The product looks a bit old-fashioned. The UI experience can be improved.

What recommendations would you give to someone considering this product?

The support is fantastic and the response times are always amazing with them usually calling you within the hour and the person that calls you is always a product expert. So choose the Enterprise Premium version.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Lori H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

The Power of IT Asset 'Neur-Optimization.

Likeliness to Recommend

9 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons leverages machine learning to predict potential IT issues before they occur. This proactive approach allows us to take preventive measures, reducing downtime and enhancing overall IT performance.

What is your favorite aspect of this product?

Ivanti Neurons provides a centralized view of all IT assets across the organization, regardless of their location or type.

What do you dislike most about this product?

The initial learning curve.

What recommendations would you give to someone considering this product?

Overall, my experience with Ivanti Neurons for ITSM has been highly positive. Its AI-driven capabilities, integrated automation, and self-healing features have transformed the way we manage IT assets.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Caring

Nicolas G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

It is a friendly software for help desk

Likeliness to Recommend

7 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

The ease of administration and management of assets with ITAM software such as EPM

What is your favorite aspect of this product?

The ease of configuring custom modules and special requirements for service offerings

What do you dislike most about this product?

It has little compatibility for people who do not speak English as in the mobile application

What recommendations would you give to someone considering this product?

For software from the same branch, it is a cheap and efficient option, although it leaves something to be desired in certain points compared to other software such as servicenow with third-party integration

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Ivanti Neurons for ITSM Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019