What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
End User Self Serve
Service Catalog
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Customization
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Roy F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Simple to use with functions we need
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Ivanti is is a lighter system to use with all necessary features we need for our large scale operation. It is user friendly and easily works with our existing system Easy enough to use yet sophisticated enough to handle our workflow.
What is your favorite aspect of this product?
The simplicity with the right functions in the right place
What do you dislike most about this product?
I am not sure yet. incompatibilities and shortcomings we discovered are dealt with by the supporting dev team to meet our needs.
What recommendations would you give to someone considering this product?
If you need a system for a large scale operation but want easy to use features and less complication. I think Ivanti is the way to go
Pros
- Trustworthy
- Unique Features
- Client's Interest First
- Helps Innovate
Ruddho H.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
The most user friendly ITSM Solutions out there
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
The dashboard feature in Ivanti is the most user friendly I have used out of all ticketing systems
What is your favorite aspect of this product?
The Dashboard
What do you dislike most about this product?
Cannot copy URL and send it to a co-worker so that they can open up the ticket I was viewing ( Cannot copy the ticket URL )
What recommendations would you give to someone considering this product?
A great solution for ticketing needs for any company, a very versatile dashboard that can be customized to provide a summary to view all tickets and user friendly for IT.
Pros
- Enables Productivity
- Effective Service
- Saves Time
- Reliable
Donda M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
IT Service Management Made Easy
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
With Ivanti Neurons for ITSM, is a flexible and also cloud based solution that is scalable. It comes with features that makes it easy to automate workflows for enhanced productivity
What is your favorite aspect of this product?
I like the flexibility of Ivanti Neurons for ITSM The software is fully cloud based which I like The ability to automate workflows makes it even better
What do you dislike most about this product?
Ivanti Neurons for ITSM has been positive all through and no major complaints.
What recommendations would you give to someone considering this product?
I recommend Ivanti Neurons for ITSM thanks to its flexibility and ability to handle business IT service management needs.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
