What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Ravikumar P.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
All in one solution for IT asset management
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Service catalog, and feature integration, customizations based on client requirements...
What is your favorite aspect of this product?
Customize based on the requirements
What do you dislike most about this product?
NA, nothing major to dislike but some time... Application will take longer time to load and run
What recommendations would you give to someone considering this product?
It's a perfect choice for it asset management and service... Will provide flexibility and complete solutions to organizations with all customized tools and technologies, implementing new feature as per requirement, generating reports.. Managing large business environments
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Tim D.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jul 2022
Easy to use/great features, but some could improve
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Difficult to say since I've only ever worked with Ivanti products.
What is your favorite aspect of this product?
The admin console makes it very easy to configure the tool to meet business needs.
What do you dislike most about this product?
HTML fields cause issues sometimes where records cannot be accessed or saved. The most common occurrence of this is when creating records via email (for example, Incidents). Often we find that when a user sends an email with embedded images, it corrupts the record so that it can't be accessed. I often need to resolve these using administrator role or accessing the database directly. I also find that pasting HTML text into the HTML editors doesn't work very well. I normally go into source editor mode to be able to format the text the way I need it to be.
What recommendations would you give to someone considering this product?
The product has lots of great features, but be thoughtful about how you configure the product to meet your needs. The tool gives you lots of freedom to configure business objects, workflows, fields, quick actions, integrations etc., which empowers administrators, but if you are not careful, you can create problems for yourself. Think strongly about the impacts of your custom configurations before implementing them. Try to use the features as they were intended.
Pros
- Respectful
- Continually Improving Product
- Transparent
- Includes Product Enhancements
Cons
- Under Delivered
- Security Frustrates
Binay A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Strong & powerful tool, yet very easy to configure
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
It help to Deliver strategic value By automating workflows, eliminating costly manual processes, making more efficient, compliant and secure.
What is your favorite aspect of this product?
It’s a tool that is so powerful but yet easy only configurable and it Deliver strategic value By automating workflows and eliminate costly manual processes, by making business more efficient, compliant and secure.
What do you dislike most about this product?
It is hugely complicated, its huge array of features and fields means it takes a very long time to get new features activated or new configurations built. This delays our service offerings and makes things more complicated than they need to be
What recommendations would you give to someone considering this product?
Product is easy to use, easy to customize, easy to admin for. Once you teach staff how to interact with one workspace, the others are very easy to learn as they all have a similar look/feel
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
