Johnson Controls Mass Notification

Voice Recorded Alerts

Recording and broadcasting of voice alerts created by the sender’s voice, rather than text-to-speech.

Single Sign-On (SSO)

Link to organization’s enterprise login for authentication.

Contact Information Encryption

Contact information is encrypted.

Multi-Channel Mass Notification

Send emergency mass notifications via multiple channels (e.g. email, phone, or SMS text messaging).

Distribution Lists

Maintain a distribution list of contact information for notification recipients.

Scripting

Pre-define messages for different audiences (e.g. IT staff vs. business users) and different situations.

Sequential Processing

The ability to set alerts to be sent in a specific order to various audiences.

Scheduled Messaging

Scheduling of one-time, multiple, or repeated messaging.

Self-Service Contact Information Update

Ability to allow individuals to update their contact information for notifications via self-service option.

Multi-Language Support

Send or translate alerts in multiple languages.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.