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Jotform, Inc.

JotForm

Composite Score
8.4 /10
CX Score
8.5 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

85 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Security

84

Electronic Signatures

83

Mobility

82

Drag and Drop Design

81

Workflow Automation

80

Field Configuration and Customization

78

Data Analysis and Survey Function

78

APIs and Integration

78

Version Management

77

State Transformation

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

85

Business Value Created

82

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Customization

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

80

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

78

JotForm Reviews

Jasmine A.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Feature rich survey tool

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

I have used this tool for over an year now,It is so simple to follow.Reports are good to go for presenting the data.

What is your favorite aspect of this product?

Integeration options and reports

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Easy to learn Large no of integeration options Graphical reports Easy to share survey for data collection

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marian T.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Complete and customizable online forms

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

JotForm provides great customization options for form design. It offers the opportunity to simplify work processes by automating complex tasks. It allows to exponentially reduce the use of paper-based packages. It has the ability to collect and store data for a wide variety of our business needs. Saves time in the field and vastly improves workflow. It makes it possible to send and receive valuable information from the field.

What is your favorite aspect of this product?

It is easy to use and highly customizable. It has a wide variety of ready-to-use templates, adapted to different processes. It is very efficient for creating forms and managing data. It makes it possible to design forms easily with a drag-and-drop builder. It allows us to greatly simplify our field data collection processes and distribute the forms to mobile devices for data collection. It offers a set of high-quality integrations that optimize our business processes.

What do you dislike most about this product?

Although JotForm is a very useful platform in my company. Predefined templates can incorporate further customization. Its cost is considerably.

What recommendations would you give to someone considering this product?

I recommend using JotForm. This platform is necessary for data collection and simplification processes. It is an excellent data manager that allows you to quickly transfer them from our work team.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Jack E.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Robust and efficient platform for creating forms

Likeliness to Recommend

7 /10

What differentiates JotForm from other similar products?

JotForm provides a large number of tools to create very complete and useful forms. It allows to obtain data used applied to social media marketing and in other email marketing campaigns to collect the responses and details of our various projects. It's a great way to get information quickly and have the data on hand to export to other business information platforms. It is very simple to start creating forms online and also to manage and expand those forms for anyone. We can transfer data to other applications for a more streamlined and automated workflow.

What is your favorite aspect of this product?

It is very easy to design forms and implement them anywhere. It is also simple to configure to provide the end user with a pleasant experience. its library of pre-made templates that allows the user to choose from varieties of form templates. Building forms from scratch requires no technical or coding skills. Team collaboration to create any form is highly doable with its integration with Slack. It is perfect for business because we can accept payments even through the form and it is compatible with PayPal.

What do you dislike most about this product?

The template design options are limited and you need to incorporate more customization options to adapt the forms to our requirements.

What recommendations would you give to someone considering this product?

This platform has all the features that are needed to create the best forms. It is extremely easy to use and it is easy to integrate with other applications. I recommend it.

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

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