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JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.6 /10
CX Score
8.7 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

86 Plan to Renew

Up 2
Since last award

80 Satisfaction of Cost Relative to Value

Up 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
87%
Conflict Resolution:
91%
Strategy & Innovation:
88%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

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1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 80

Electronic Signatures

83

Mobility

83

Security

83

Workflow Automation

80

Drag and Drop Design

80

Data Analysis and Survey Function

79

APIs and Integration

78

Field Configuration and Customization

77

Version Management

76

State Transformation

76

Vendor Capability Ratings

Average 80

Ease of Data Integration

83

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Quality of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Vendor Support

78

JotForm Reviews

Susan W.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great time saver, intuitive and easy to use

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Ease of use, intuitive

What is your favorite aspect of this product?

Ease of use and intuitive

What do you dislike most about this product?

Nothing , it does the job

What recommendations would you give to someone considering this product?

Go for it , it is a great time saver

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Easy to use and administer

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Security Protects
  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Easy to use, save time and money.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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