
What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
Up
1
Since last award
88 Plan to Renew
Up
4
Since last award
80 Satisfaction of Cost Relative to Value
Up
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 89%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Reliable
- Performance Enhancing
- Friendly Negotiation
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Electronic Signatures
Mobility
Drag and Drop Design
Workflow Automation
Data Analysis and Survey Function
Field Configuration and Customization
APIs and Integration
Version Management
State Transformation
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
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JotForm Reviews

AMB. Chidiebere Moses O.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2023
Simple Way To Get A Form Setup and Sent
Likeliness to Recommend
What differentiates JotForm from other similar products?
It does have good features including drag and drop without using coding to get anything special done. It has better way to submit forms, integrate with websites and simply creative user-interface.
What is your favorite aspect of this product?
Drag and Drop Pre-defined templates Simple submission process
What do you dislike most about this product?
If you do not know how to use the platform or you are new to it, it could be confusing and takes a good amount of time before you starting working fast. But when you get it, you become a pro easily.
What recommendations would you give to someone considering this product?
This is just a simple eForm and Survey creation platform, and it satisfies the purpose of its creation. So be specific first for what purpose you want to use it, so you can be able to make easy choice of templates to work with.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service

TEMITOPE A.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Good product but a bit complex to implement
Likeliness to Recommend
What differentiates JotForm from other similar products?
It has more functionalities than it counterparts
What is your favorite aspect of this product?
Customization
What do you dislike most about this product?
Complexity
What recommendations would you give to someone considering this product?
Go for it, it has more functions but can be complex to implement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Julia H.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2025
Many payment Methods
Likeliness to Recommend
What differentiates JotForm from other similar products?
JotForm integrates many payment methods like PayPal, stripe and others
What is your favorite aspect of this product?
it allows to design the background of the form by allowing you to add images or colors.
What do you dislike most about this product?
Logic conditions on the forms created are had to set.
Pros
- Trustworthy
- Acts with Integrity
- Over Delivered
- Helps Innovate