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JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.6 /10
CX Score
8.8 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

88 Plan to Renew

Up 4
Since last award

80 Satisfaction of Cost Relative to Value

Up 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
89%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

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1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Friendly Negotiation
  • Security Protects

Feature Ratings

Average 81

Security

83

Electronic Signatures

83

Mobility

82

Drag and Drop Design

81

Workflow Automation

80

Data Analysis and Survey Function

79

Field Configuration and Customization

78

APIs and Integration

78

Version Management

77

State Transformation

77

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

80

Ease of Implementation

80

Vendor Support

79

Availability and Quality of Training

78

JotForm Reviews

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Simple Way To Get A Form Setup and Sent

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

It does have good features including drag and drop without using coding to get anything special done. It has better way to submit forms, integrate with websites and simply creative user-interface.

What is your favorite aspect of this product?

Drag and Drop Pre-defined templates Simple submission process

What do you dislike most about this product?

If you do not know how to use the platform or you are new to it, it could be confusing and takes a good amount of time before you starting working fast. But when you get it, you become a pro easily.

What recommendations would you give to someone considering this product?

This is just a simple eForm and Survey creation platform, and it satisfies the purpose of its creation. So be specific first for what purpose you want to use it, so you can be able to make easy choice of templates to work with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

TEMITOPE A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Good product but a bit complex to implement

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

It has more functionalities than it counterparts

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Go for it, it has more functions but can be complex to implement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julia H.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Many payment Methods

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

JotForm integrates many payment methods like PayPal, stripe and others

What is your favorite aspect of this product?

it allows to design the background of the form by allowing you to add images or colors.

What do you dislike most about this product?

Logic conditions on the forms created are had to set.

Pros

  • Trustworthy
  • Acts with Integrity
  • Over Delivered
  • Helps Innovate

Most Popular JotForm Comparisons

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