What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Access Control
Live Session Monitoring
Privileged Account Discovery
PAM as a Service Option (PAMaaS)
Integration with Helpdesk Apps
Forensic Investigation Capability
Integration with SIEM Solutions
Privileged Account Life Cycle Management
Multi-Platforms/XaaS/Cloud/Hybrid support
Multi-Factor Authentication (MFA)
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
JumpCloud Reviews
Chiru Kumar R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Versatile Platform
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud provides distinctive features including cross-platform support, allowing for the management of devices across diverse environments such as Windows, Linux and macOS.
What is your favorite aspect of this product?
I'm impressed with user-friendly interface of this product. The most favorite functionality for every user is the seamless integration of various services and managing those in one screen. JumpCloud authenticates and authorizes every request irrespective of user's IP address.
What do you dislike most about this product?
This platform lacks self-service options for users, requiring them to rely on system admins for account and password management.
What recommendations would you give to someone considering this product?
Organizations that manage multiple services and want to consolidate them with single authentication system may find this product ideal.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Tahir A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2023
"Fantastic product!"
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Device Management: JumpCloud extends beyond traditional identity management to include device management. This is particularly useful for organisation's that need to manage a diverse array of devices, including laptops, desktops, and servers.
What is your favorite aspect of this product?
Security Features: Security is a priority for JumpCloud, and it may include features such as multi-factor authentication (MFA) and robust access controls to help organisations enhance their security posture.
What do you dislike most about this product?
Commands sections and i think you guys need to more focused on the documentation’s for the users.
What recommendations would you give to someone considering this product?
I wolud recommend due to multiple features of, It's designed to manage user identities, devices, and access to resources in a cloud-centric environment. Here are some potential differentiators: Cross-Platform Support Cloud-Centric Approach: Directory-as-a-Service (DaaS) Device Management: Single Sign-On (SSO):
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
VenkataSunil B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2023
Best SSO and MFA
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Best for SSO and MFA . When introduced ion our company , Sign in got easy and started saving lot of time .
What is your favorite aspect of this product?
We need not remember passwords of all the application we use. Just we have to integrate our application with Jumpcloud
What do you dislike most about this product?
Customer care support can be improved
What recommendations would you give to someone considering this product?
If you can afford do integrated all your applications to jump cloud
Pros
- Efficient Service
- Caring
- Respectful
- Appreciates Incumbent Status
