What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Access Control
Live Session Monitoring
Privileged Account Discovery
PAM as a Service Option (PAMaaS)
Integration with Helpdesk Apps
Forensic Investigation Capability
Integration with SIEM Solutions
Privileged Account Life Cycle Management
Multi-Platforms/XaaS/Cloud/Hybrid support
Multi-Factor Authentication (MFA)
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
JumpCloud Reviews
Maurice H.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Easy to use, adds great value to my small business
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
For my personal use, I prefer Jumpcloud a bit more than Microsoft Azure. Because monitoring a few operating systems from clients is my main goal, Jumpcloud provides me with a high quality professional service.
What is your favorite aspect of this product?
The ease of use and no-nonsense GUI. None of my clients have made complaints about the installation of JumpCloud on their machine. This is usually an issue with some other software I have tried. It also helps to have small client issues solved in a flash. From unfinished installations to problems with login in to their environment, it all works stable and professional.
What do you dislike most about this product?
Most features are already available, so for me, there is nothing to complain about :-)
What recommendations would you give to someone considering this product?
If you are looking for a high-quality online service that helps you to manage multiple devices in your IT environment, JumpCloud will be your best tool to use. From managing client pc's to the software they use and login control, JumpCloud has you covered.
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Continually Improving Product
Braden B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2023
Feature packed and very powerful
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
It's the only IAM platform I know of that works so well for such a cost efficient price. They are very willing to listen to customer feedback and make improvements to the platform as a whole very quickly.
What is your favorite aspect of this product?
We love it for its device and user management. We also love that we can save costs by using this platform for many other things like remote support, RADIUS protocol use, and MDM management.
What do you dislike most about this product?
When something doesn't work on Jumpcloud, it can be really complicated to hash out. I've rarely seen problems, but when I do, I know that I'm in for a headache of a time. I wouldn't blame the Support for this, they are very kind and try to be helpful. Usually the problem is too complex for some customer service agent to resolve for you on their side and be done with it.
What recommendations would you give to someone considering this product?
It's a very powerful tool for the price. It's worth having all these features along with the positive reputation they have about improving based on customer feedback.
Pros
- Performance Enhancing
- Trustworthy
- Helps Innovate
- Continually Improving Product
Manuel R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
A great SSO and MDM alternative
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
The option to use one tools with multiple functions and possibilities is a real goal.
What is your favorite aspect of this product?
The MDM and SSO integration to made it easy.
What do you dislike most about this product?
In some cases, the look and feel isn't predictive.
What recommendations would you give to someone considering this product?
If you're seeking for a tool with SSO, MDM and users management, this is your tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
