What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Access Control
Live Session Monitoring
Privileged Account Discovery
PAM as a Service Option (PAMaaS)
Integration with Helpdesk Apps
Forensic Investigation Capability
Integration with SIEM Solutions
Privileged Account Life Cycle Management
Multi-Platforms/XaaS/Cloud/Hybrid support
Multi-Factor Authentication (MFA)
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
JumpCloud Reviews
Sean R.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Highly recommended for SMBs for IAM
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Ease of use and implementation. Takes literally minutes to get accounts and devices set up to use JumpCloud
What is your favorite aspect of this product?
Ability to manage users in an intuitive interface
What do you dislike most about this product?
Auditing features can be improved to provide more insight into authentication actions
What recommendations would you give to someone considering this product?
Tie this into your Google setup to manage both your desktop and Google accounts together
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Client's Interest First
Uğur Deniz Y.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Reassuring
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
One major difference between JumpCloud and its competitors is that JumpCloud offers its Directory-as-a-Service (DaaS) platform as a cloud-based service, while some of its competitors offer similar capabilities as on-premises software. Jumpcloud also have more extensive support for Linux and open-source based on its system which can be a pro or a con depending on your use-case.
What is your favorite aspect of this product?
JumpCloud provides user management and device management at scale for organizations. This allows IT team to manage user accounts, passwords, devices and applications. Some JumpCloud upsides might be: Cloud-based: JumpCloud is a cloud-based service, so user management and device management can be performed for organizations without the need for built-in IT systems. Remote access: JumpCloud allows organizations to quickly and securely access applications and devices that their users can access remotely. Multi-platform support: JumpCloud offers management tool for Windows, MacOS, Linux and mobile devices.
What do you dislike most about this product?
It's worth noting that Jumpcloud is particularly targeted towards small and medium-sized businesses and it comes with a few feature limitations. So it might not be the perfect fit for large-scale enterprise operations.
What recommendations would you give to someone considering this product?
won't let you down
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
an easy to use product
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
