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What is Justworks?
Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Justworks?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Compensation Management
Direct Deposit
Taxation Deduction
Self Service Portal
HR Systems Interface
Tax Form Preparation
Vacation and Leave Tracking
Benefits Calculation
Time and Attendance
Accounting Systems Interface
Retirement Plan Tracking
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Justworks Reviews
Michelle R.
- Role: Consultant
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Fantastic Product
Likeliness to Recommend
What differentiates Justworks from other similar products?
I was a long time user of ADP which does NOT compare to Justworks. The customer service support is STELLAR with Justworks and that is what sets them apart for me.
What is your favorite aspect of this product?
Ease of use. Very user friendly.
What do you dislike most about this product?
I honestly have not come across any issues to report over the past one year + using Justworks
What recommendations would you give to someone considering this product?
It's worth setting up a call and seeing if this platform offers you what ever you are not currently getting with your payroll service. I find Justworks to be an efficient and productive platform to navigate through and it has saved me a lot of time and aggravation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jennifer S.
- Role: Human Resources
- Industry: Other
- Involvement: Initial Implementation
Submitted Oct 2023
Easy to use especially for small companies
Likeliness to Recommend
What differentiates Justworks from other similar products?
Justworks is cost effective for a small team. It allows you to manage day to day HR functions, and is very useful give that time and attendance, benefits, and training features are all in one place
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
As our company is growing we are out growing some services that are available. Justworks is more useful for small companies
What recommendations would you give to someone considering this product?
If you have a small HR department or have not yet established one Justworks has tools that make compliance simple.
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Under Delivered
- Charges for Enhancements
Trina F.
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
Great and Simple PEO for growing businesses
Likeliness to Recommend
What differentiates Justworks from other similar products?
The pricing is very transparent, and the system is incredibly user friendly. It is easy to do everything without needing to contact support, but if you do need support, they always very helpful.
What is your favorite aspect of this product?
I love that the system is easy to navigate. I also love the benefits administration - they get negotiated rates on insurance that smaller businesses would not receive on their own, so they save companies tons of money.
What do you dislike most about this product?
We tended to have trouble with timecards for hourly workers when I used it, but it seems like those issues have been addressed more recently.
What recommendations would you give to someone considering this product?
This is a great product for any company that has no HR function, a limited HR function. or smaller companies that want the benefits of better cost for their compliance, payroll and benefits needs
Pros
- Transparent
- Effective Service
- Client Friendly Policies
- Fair