Justworks Customer Reviews 2024

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Justworks

Composite Score

7.9 /10

CX Score

7.8 /10

31 Reviews Write a Review

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details

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Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative

13% Neutral

87% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 87

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Benefits Administration

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Justworks Reviews

Drew M.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great time saving tool for young company

Likeliness to Recommend

10 /10

What differentiates Justworks from other similar products?

The combination of standard payroll tools + ability to do benefits administration and get access to solid healthcare plans for my team

What is your favorite aspect of this product?

Really easy to use the interface

What do you dislike most about this product?

Sometimes can take a while to get a hold of someone in customer service

What recommendations would you give to someone considering this product?

Do it (or something like it). It cut down the time I spent on HR so much

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Role: Operations
Industry: Technology
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Justworks is a helpful tool for a small business

Likeliness to Recommend

7 /10

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Commodity Features
Less Effective Service
Vendor Friendly Policies

Patrick C.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

A Refreshing Option in the HR Realm

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

What separates Justworks from the pack is its simplicity. Its basic interface allows users to quickly find what they are looking for without the complexities that are common in other platforms (i.e. ADP).

What is your favorite aspect of this product?

When it comes to Justworks I enjoy the accessibility and intuitiveness the most. It is a great HR tool that allows my organization to access payroll data in an instant (employee year-to-date earnings, tax documents and a variety of other resources as well). For employees, requesting time off is incredibly simple, and approving time-off requests is just as easy. I also really enjoy the available internal office calendar that displays recognized holidays and "reserved" employee days off.

What do you dislike most about this product?

I have no real complaints, though I would suggest that the Justworks team highlight their updates and new offerings more frequently.

What recommendations would you give to someone considering this product?

Every organization has its unique needs and situation. I would suggest that if your organization is interested in a Payroll/HR solution you strongly consider Justworks. Take some time to speak to their sales team. I found them extremely helpful and patient.

Pros

Performance Enhancing
Reliable
Enables Productivity
Trustworthy

Cons

Charges for Enhancements

Latest Research

Justworks

What is Justworks?

Company Details

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Awards & Recognition

Justworks Ratings

89 Likeliness to Recommend

3 Since last award

91 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Justworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Justworks Reviews

Drew M.

Great time saving tool for young company

Likeliness to Recommend

Pros

Justworks is a helpful tool for a small business

Likeliness to Recommend

Pros

Cons

Patrick C.

A Refreshing Option in the HR Realm

Likeliness to Recommend

Pros

Cons

Title

3
Since last award

3
Since last award

Feature Ratings

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization