Justworks Customer Reviews 2024

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Justworks

Composite Score

7.9 /10

CX Score

7.8 /10

31 Reviews Write a Review

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative

13% Neutral

87% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 87

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Benefits Administration

Translation missing: en.product_page.ratings.score 7.8

View Justworks in this category (opens in a new tab)

Justworks Reviews

Kevin G.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Friendly interface & service that fulfills promise

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

The interface of the system is smoother and more modern. The delivery of documents at tax time is efficient and easy to use. The administration of the tool has made our CFO more produtive.

What is your favorite aspect of this product?

The storage, access to, and delivery of tax and benefits documents

What do you dislike most about this product?

Don't dislike anything. Justworks has done what it promised to do.

What recommendations would you give to someone considering this product?

Include them in your shortlist for a PEO. They are a credible and trustworthy provider.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Freya Rose P.

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

They are a full-service PEO and take care of all of the needs of the business in regards to Benefits and Payroll.

What is your favorite aspect of this product?

That they set up state accounts and take care of compliance.

What do you dislike most about this product?

That they have limitations on vendors

What recommendations would you give to someone considering this product?

Easy to implement and maintain - if you want to partner with specific vendors, check that they integrate with Justworks first!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bill D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

JustWorks gets the job done- easy to use, reliable

Likeliness to Recommend

10 /10

What differentiates Justworks from other similar products?

Simplified to the task at hand- getting people paid on time and for the right amount, consistently.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Mobile app could use some work.

What recommendations would you give to someone considering this product?

Easy for end users to learn and use. I assume the HP people found it easy to administer.

Pros

Reliable
Trustworthy
Effective Service
Caring

Latest Research

Justworks

What is Justworks?

Company Details

Need Assistance?

Awards & Recognition

Justworks Ratings

89 Likeliness to Recommend

3 Since last award

91 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Justworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Justworks Reviews

Kevin G.

Friendly interface & service that fulfills promise

Likeliness to Recommend

Pros

Freya Rose P.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Bill D.

JustWorks gets the job done- easy to use, reliable

Likeliness to Recommend

Pros

Title

3
Since last award

3
Since last award

Feature Ratings

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization