What is Keeper?
Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keeper?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Multi-Factor Authentication (MFA)
Vault for Each User
Work and Personal
Encryption and Decryption
Access From Multiple Devices
Team Management
Dashboard
Policy Engine and Enforcements
Single Sign-On (SSO)
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
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Keeper Reviews
Kyle K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to deploy, use, and administer.
Likeliness to Recommend
What differentiates Keeper from other similar products?
Keeper offered some administrative controls that a few of the top vendors in this space were lacking when we selected them as our password manager of choice.
What is your favorite aspect of this product?
I rarely hear of or see users having issues with Keeper.
What do you dislike most about this product?
The reporting area needs a little maturing, but does deliver the basics.
What recommendations would you give to someone considering this product?
Give Keeper a hard look when comparing password managers for your organization as it is feature rich great service that should be fairly competitive from a cost perspective and is very easy to deploy to staff.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Phil J.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Oct 2024
Great features, easy to use and administrate
Likeliness to Recommend
What differentiates Keeper from other similar products?
Keeper has excellent features, easy access and easy to administer. After multiple Last Pass security breaches, we were looking for alternatives. Keeper was easy to migrate to and has been an improvement in every way.
What is your favorite aspect of this product?
Autofill, change password feature, sharing passwords, migration from Last Pass
What do you dislike most about this product?
There is nothing I dislike at this time.
What recommendations would you give to someone considering this product?
Password management is a must and keeper shines at password management organization wide. I highly recommend their product, support and customer service.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Josh K.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Oct 2024
Great potential, bad support & features
Likeliness to Recommend
What differentiates Keeper from other similar products?
They offer live training courses for users.
What is your favorite aspect of this product?
The live training they offer.
What do you dislike most about this product?
Cannot turn off certain features that cause great strain to our department. For example you have to manually approve of each device for each user, as they login. This is completely manual. For 600+ users this is a full time job and when you approve a device, the end user does not get a message confirming they are all set now, so it results in confusion from all our end users. The support is awful. There is constant miscommunication, they cannot figure out how to solve issues for hours holding us up on a call for no reason. Implementation was broken for 2 months. Had to do it manual user by user...
What recommendations would you give to someone considering this product?
Unless you really need their auditing tools and live training sessions, there are better products out there. The price is good for this product, but sadly you get what you pay for.
Pros
- Friendly Negotiation
- Security Protects
- Enables Productivity
- Unique Features
Cons
- Slower Product Innovation
- Less Reliable
- Less Efficient Service
