What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Contextual Analysis
Dashboards and Visualization
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Social Media Management Reviews
Y. Selim E.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2023
Best for SMM and SME
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Easy of use, drag and drop options
What is your favorite aspect of this product?
Imagine you are getting 30 GB of social media packages every month from global marketing team, if there were no Khoros having them downloaded and then transferred to agency people would be mess, not only it will take time but also due to company firewalls it would be too difficult.
What do you dislike most about this product?
The search mechanism was not working great because sometimes global send us two assets such as IMG779 and IMG778, I know that sometimes we are having hard time to find both of them even my search query was starting with IMG77..
What recommendations would you give to someone considering this product?
I suppose they need to premium these kind of tools before.
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Performance Enhancing
Benjamín S.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2025
Easy to use
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
What sets Khoros apart it's robust approach to handling enterprise level challenges. One of the satndout features it's ability to support global brands through seamless collaboration- I've found it incredibly useful for managing multiple social channels across different time zones and languages.
What is your favorite aspect of this product?
It's user friendly interface. Navigating through the platform is intuitive, which has signifivantly reduced the learning curve for our team,
What do you dislike most about this product?
Is that it can feel a bit overhalming at first, especially for new users.
What recommendations would you give to someone considering this product?
My recommendation would be to take full advantage of the trial period, if available, to get familiar with the platform's range of features. Spend time exploring its integrations with other tools you use, as it can really streamline your processes.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Role: Operations
- Industry: Communications
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Easy to use!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
