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Khoros Social Media Management Logo
Khoros Social Media Management Logo
Khoros

Khoros Social Media Management

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Khoros Social Media Management
8.6 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 84

Social Post Archival

88

Social Moderation and Workflow Management

86

Social Media Channel Integration Outbound

85

Social Asset Management

85

Campaign Execution

84

Sentiment Analysis

84

Social Response Management

84

Social Media Channel Integration Inbound

83

Dashboards and Visualization

83

Contextual Analysis

83

Trend Analysis

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Availability and Quality of Training

86

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of IT Administration

80

Quality of Features

79

Usability and Intuitiveness

79

Khoros Social Media Management Reviews

Vinay P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Social Media Marketing Made Easy With This Tool

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros Marketing makes it easier for customers to create and defend their business with their complicated social marketing business. For the greater part of 3 years, we have been managing many corporate customer accounts with Khoros. Initially, a mid- to big staff from all over the world could readily offer nested approval procedures. The degree of assistance and technical difficulties began to rise over time. That's why Khoros Marketing is different than other platforms or tools.

What is your favorite aspect of this product?

- Extremely simple design and UX. - pretty simple. - Decent ability to analyze. - Marking of various social postings for segment reporting. - Plans of Campaign were an added pleasure. It is a useful tool for every organization to use social media. It is an excellent approach to communicate and collect various kinds of data with clients.

What do you dislike most about this product?

It's a little laborious when customizing various items, like labels. I do not like Khoros Marketing. In addition, I wish there was much more creativity of wanting to synchronize this program with Reddit even though it contains amazing connections. It would be wonderful to know whether I connected an SRT file to a video, on the other hand.

What recommendations would you give to someone considering this product?

I propose that this program is capable of conducting analysis, social platform performance evaluation, content publishing and clearance, scheduling, marketing campaigns, and other things that involve your company's products or services for awareness of you. If you want a program that has a high span of control and content competition in the networks, Khoros is here, it was rewarding and very nice. For those responsible, it is easy to use, offers amazing stuff, and is extremely lively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Social media management platform

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

This is very powerful tool in managing social media platforms.

What is your favorite aspect of this product?

Advertisement of our products and services has been very successful since we deployed this great platform. Running our ads across all our social media platforms has increased our sales pipeline.

What do you dislike most about this product?

This is amazing tool and I have nothing to dislike.

What recommendations would you give to someone considering this product?

I totally recommend this platform to any company for effective sales and marketing across social media platforms.

Pros

  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies
  • Fair

Paul M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Credible and Advanced Analytical Software

Likeliness to Recommend

10 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros Marketing has integrated with numerous social media channels, and it comprehensively capture posts and comments from people. Again, Khoros Marketing learns and analysis the trends, as they speak largely about the changing behaviors and norms of the customers.

What is your favorite aspect of this product?

Khoros Marketing has an option for social media comments response, where what customers ask regarding the product or service they get an instant solution. Again, Khoros Marketing supports contextual and sentiment analysis, which speaks more about the mind of the audiences.

What do you dislike most about this product?

The capacity that Khoros Marketing has on managing social sites is perfect, blameless, and seamless. The efficiency and proficient of this program is amazing, hence, always delighted to work with Khoros Marketing.

What recommendations would you give to someone considering this product?

Understanding the social changes in a company through social media analysis is an incredible step. Further, learning the dynamics in preference change from the digital channels equips the company on new methods to employ.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

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