What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Social Media Management Reviews
Leandro M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
"Khoros the best social media marketing platform".
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros makes it easy to publish, categorize, schedule and track social media activity. It is easy to integrate, its interface is simple and extremely easy to use. It is scalable, accurate and reliable. Its support is very responsive and quick to respond. It has an extensive library of help articles, and Khoros allows for better customer interaction.
What is your favorite aspect of this product?
What I like most about this program because it allows us to synchronize many accounts, publish content simultaneously, track who is sharing and where the message is going by sampling accurate statistics, and manage multiple platforms.
What do you dislike most about this product?
It cannot be complemented with many CRM-based applications, as they require the use of additional connectors, and the reports and dashboards provided lack extensive filtering capabilities due to the lack of functionality.
What recommendations would you give to someone considering this product?
Khoros is an excellent tool to use data to help generate valuable insights and drive more effective marketing campaigns for your business on social media, as it allows you to easily reach your audience with critical content that helps increase brand awareness and enables you to achieve highly positive results that improve your company's performance and profitability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David Felipe S.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
"The best system for social network management".
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Its interface is simple, very easy to use and program, it is versatile, scalable, its social media marketing management is powerful and allows you to easily manage multiple platforms, its control panel is quite intuitive, it also offers the ability to see who shares and uses your content to act in a timely manner, its customer service is imposed against those of the competition, Khoros Marketing excels thanks to the continuous release of new updates that include new features.
What is your favorite aspect of this product?
Its constant concern for innovation, its configurable panels that facilitate the development of new strategies and campaigns quite effective and consistent that drive and improve the commercial impact of our brand in social networks, in the same way creating exceptional results in ROI.
What do you dislike most about this product?
Sometimes we have had some inconveniences with the mobile access, it is a little complicated, as well as different failures in its use, I think they should work a little more on the application to strengthen the experience.
What recommendations would you give to someone considering this product?
Khoros Marketing is an excellent tool for marketing management in social networks, facilitates the planning and ordering of strategies and social campaigns, in our case and use always provides us with solutions in response to our needs and gives us all the necessary information to any changes that occur, with Khoros is easy to innovate and customer service is very noticeable and quality, certainly recommend this solution to others to achieve success in social marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing