What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Social Media Management Reviews
Whitney M.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Nov 2023
Customization is Key!
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
The in-depth ability to customize everything to work how your team works best!
What is your favorite aspect of this product?
The customization of everything!
What do you dislike most about this product?
Hmm - maybe too many options?
What recommendations would you give to someone considering this product?
Be sure you make the most out of the product - it has a lot of take advantage of!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Adam P.
- Role: Sales Marketing
- Industry: Media
- Involvement: Initial Implementation
Submitted Nov 2023
Quality product, but at a cost.
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
It has an array of features that aren’t offered by other similar marketing tools.
What is your favorite aspect of this product?
The social media analytics feature.
What do you dislike most about this product?
The price.
What recommendations would you give to someone considering this product?
Reduce the cost and provide better, more attentive customer service.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Cons
- Less Generous
- Under Delivered
Hanna P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Initial Implementation
Submitted Nov 2023
Good choice for larger organizations.
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros provides strong workflow and approval management for larger organizations. The channel integration and reliability is strong. Social listening and sentiment analysis are also good features.
What is your favorite aspect of this product?
Workflow/approval management, calendar views, tagging/categorizing posts for filtering
What do you dislike most about this product?
Feels a bit behind in cost to features available
What recommendations would you give to someone considering this product?
If your are a larger organization with complex approvals, many stakeholders and/or contributors to your social program this is a good choice.
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Helps Innovate
Cons
- Slower Product Innovation
- Commodity Features
- Less Caring
