What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceKhoros Social Media Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Khoros Social Media Management.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Social Media Management Reviews
Sakshi S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Social media app to bring more business & revenue
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Adaptable to new changes as per business requirements , and brings lot of traffic to the website with publishing and more engagement
What is your favorite aspect of this product?
The support team is very active and supportive , easy to implement in less time consumption , more work in less time
What do you dislike most about this product?
I really enjoy working on this , there is no feature to be disliked
What recommendations would you give to someone considering this product?
Always recommend to do social media marketing,bring more traffic to the channel , campaigning can be done which can produce success results
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Miguel G.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Feb 2023
Manage campaigns in networks with excellence
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Allows you to manage content on different platforms without being complicated, Khoros is an ideal tool when you need to create and distribute content so that messages are captured with greater results, having better visions of what is interesting to clients, since it analyzes campaigns and the response to them including analyzing the competition efficiently
What is your favorite aspect of this product?
What I like is that it has a content library that helps to better manage from the time to the platforms to be distributed, since everything is done in real time, it allows filtering even by keywords, as well as creating forms that are customizable without being complicated
What do you dislike most about this product?
I have no problems, its platform has become one of the most relevant options due to its type and high adaptability
What recommendations would you give to someone considering this product?
It helps to manage networks and the campaigns that are distributed in it, being easy to understand and since it is based on the cloud, it is more secure.
Pros
- Performance Enhancing
- Effective Service
- Caring
- Respectful
Elana P.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
"Good social management platform."
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
This program is unique in comparison to others since it is a program that has high levels of content management and competitiveness on the networks; an example of such a program is Khoros; it has been extremely lucrative and excellent. It is highly user-friendly, has a lot of wonderful stuff, and provides a really dynamic experience for whomever is in charge of utilizing it.
What is your favorite aspect of this product?
We'll be keeping a close eye on things and becoming involved. We needed a program that could efficiently import all of the comments that come in every day, and this one does the trick. The team's ability to keep tabs on the community and interact with its members was greatly enhanced. The crew provides excellent customer service and is quick to respond to any inquiries. They'll do what they can to be of assistance.
What do you dislike most about this product?
It's a lot, and there are moments when it feels like too much. Tracking your progress back to where you were might be difficult while observing streams. Functions - We were unable to make use of a few of the functions since they were inadequate for our purposes. To be more specific, the data analytics and media archive. For our purposes of listening and reporting, we have discovered that alternative technologies are more reliable. Because of this, we were unable to find what we were looking for in the content collection. Costly - Way more so than the market average.
What recommendations would you give to someone considering this product?
Because Khoros is so good at engaging with our customers through various social media platforms, I highly urge that you sign up for this program. Managing several accounts and different social media networks is a relatively simple process.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
