What is KnowledgeOwl?
KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. It is a no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. KnowledgeOwl helps organizations of all sizes build better knowledge bases.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow and Approval Management
Multi-Language Support
Rich Text Editor
Configurable Knowledge Repository
Cataloging
Intelligent Search
Bulk Actions
Role-Based Access
Version Control
API Integration
Reporting and Analytics
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
KnowledgeOwl Reviews
Tony S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2021
Great support and easy to use platform
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
We found KnowledgeOwl to be adaptable allowing us to use the knowledge base to fit our exact needs which is to primarily provide marketing and sales material to our resellers. Their team have always been happy to help whether its a support request or advise on the best / most optimum way of setting up our content.
What is your favorite aspect of this product?
Ease of use, embedded content and support for download links.
What do you dislike most about this product?
Have to break out to source view in order to embed pdf files but this is by no means an issue.
What recommendations would you give to someone considering this product?
The Knowledge Owl team are very experienced, have a chat with them before you dive in as they will provide you with some good feedback on how to best lay out your KB and content.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Laurie L.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2021
Easy to get up and running, amazing support!
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
Includes many more features, and at the base price point.
What is your favorite aspect of this product?
Intuitive and easy to use, but whenever I've had a question for support they've responded quickly with great suggestions how to handle a problem.
What do you dislike most about this product?
There's nothing to dislike
What recommendations would you give to someone considering this product?
Ask for a demo and ask all your questions - I'll bet they'll amaze you with their enthusiasm and knowledge, and you'll find they can handle anything you might need to cover.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Edwin W.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2021
Excellent value and superior support.
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
The application has some limitations but is an excellent value and the support is also excellent. Knowledge of HTML is helpful to manipulate content, but there is enough preset modules and formatting that are perfectly fine.
What is your favorite aspect of this product?
Cost and support
What do you dislike most about this product?
As an Admin, my lack of HTML and coding prevents me from doing more with this application.
What recommendations would you give to someone considering this product?
Read through the training and support content. Engage someone in your organization with HTML and coding background to help build your content. This is not a requirement, it just allows the client to manage and format the content to their own style.
Pros
- Reliable
- Trustworthy
- Effective Service
- Caring
