What is KnowledgeOwl?
KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. It is a no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. KnowledgeOwl helps organizations of all sizes build better knowledge bases.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow and Approval Management
Multi-Language Support
Rich Text Editor
Configurable Knowledge Repository
Cataloging
Intelligent Search
Bulk Actions
Role-Based Access
Version Control
API Integration
Reporting and Analytics
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
KnowledgeOwl Reviews
Jason V.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
KO: Create Perfect Knowledge Base
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
KnowledgeOwl has strong security tools that restrict and choose which reader groups should access and read articles.
What is your favorite aspect of this product?
Managing articles by bulk editing and reordering saves time. With KnowledgeOwl, i’m able to create subdomain for my knowledge base urls.
What do you dislike most about this product?
Setting up private domain for my first knowledge base url was hectic although technical team offered relevant tutorials.
What recommendations would you give to someone considering this product?
Seek support for free from the vendor if you encounter issues creating knowledge base with KOWL.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Steven N.
- Role: Finance
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Feb 2022
Great Solution to Update our Employees and Clients
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
I have never tried other knowledge management systems, but I believe KnowledgeOwl is exceptional since it offers free trial, which I couldn’t find on other tools when I was researching.
What is your favorite aspect of this product?
It has fairly simple, easy-to-use and intuitive UI, wide array of knowledge management capabilities and availability of fair pricing. KnowledgeOwl has improved knowledge base for employees and customers in my current organization.
What do you dislike most about this product?
I haven’t used KnowledgeOwl for quite long, but there’s no definite issue nor missing capability on it.
What recommendations would you give to someone considering this product?
To ensure your employees get the right information at the right time, I would advice all prospects to try KnowledgeOwl. Don’t forget to enjoy 30 days free trial before upgrading.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brianna B.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
My Adventure with KnowledgeOwl
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
KnowledgeOwl offers full-featured WYSIWYG editor which are easy to use since they involve drag and drop.
What is your favorite aspect of this product?
No coding is needed to create knowledge base with KnowledgeOwl since there’s built-in contextual help widget and drag & drop WYSIWYG editor capabilities.
What do you dislike most about this product?
Unavailability of on-premise applications for my iOS and PC is the only slight issue that the vendor need to rectify.
What recommendations would you give to someone considering this product?
Knowledge base improves customer satisfaction by answering all their queries with just a click-make it happen through KnowledgeOwl.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
