What is KnowledgeOwl?
KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. It is a no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. KnowledgeOwl helps organizations of all sizes build better knowledge bases.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow and Approval Management
Multi-Language Support
Rich Text Editor
Configurable Knowledge Repository
Cataloging
Intelligent Search
Bulk Actions
Role-Based Access
Version Control
API Integration
Reporting and Analytics
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
KnowledgeOwl Reviews
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Wonderful service, product and easy to use
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Michelle B.
- Role: Consultant
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Oct 2021
Fabulous product and experience!
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
The support is outstanding!
What is your favorite aspect of this product?
I love how intuitive the product is. We implemented the Knowledge Owl across 15 separate non-profit agencies with business support only; no IT support.
What do you dislike most about this product?
Nothing at this time.
What recommendations would you give to someone considering this product?
Knowledge Owl is a great product with a lot of flexibility.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
James R.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2021
Excellent team supporting us with a superb product
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
Their intelligent search capability with fuzzy logic works very much like Google, continuously surprising me with how intelligent it is even when search terms are spelt incorrectly. The fact this can be customised too in many ways, such as adding search synonyms or changing the ranking criteria for the search logic. Also, their 'New' and 'Updated' article labels (which can be configured to automatically switch off X days/weeks/months after being set) are a great way of drawing end user attention to new/updated content. Other providers have implemented similar features to those article labels, but Knowledge Owl's works incredibly well.
What is your favorite aspect of this product?
The excellent, real-time search functionality, as it really is of excellent quality.
What do you dislike most about this product?
The storing and sorting of uploaded assets such as images and videos can be a bit unwieldy to manage at times. While there is a very useful tagging system, you can't easily identify items that haven't been tagged yet, nor can you put files into different folders. Both of those features would be an excellent addition. Also, while there is a strong role-based access set of functions for editors, using the snippets functionality to hide bits of articles to certain end users could be easier to use - but it does work!
What recommendations would you give to someone considering this product?
Definitely request a sales session with Marybeth, the Chief Executive Owl (what a great title, eh?). Marybeth is INCREDIBLY knowledgeable and passionate about her product and will give you an honest appraisal of whether Knowledge Owl can meet your requirements. During the tender process, I grew tired of listening to various suppliers fobbing me off with "X feature is on the roadmap" with no evidence to back this up. If something is on the roadmap for Knowledge Owl, Marybeth will say it is - if it's not, she's honest and says "We haven't thought of that yet, but it sounds like an interesting idea - let's catch up about it!". Excellent service.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
