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Kustomer

Kustomer

Composite Score
7.2 /10
CX Score
7.6 /10
Category
Kustomer
7.2 /10

What is Kustomer?

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

Company Details


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Kustomer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kustomer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Down 3
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
93%
Conflict Resolution:
92%
Strategy & Innovation:
76%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kustomer?

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10% Negative
0% Neutral
90% Positive

Pros

  • Trustworthy
  • Friendly Negotiation
  • Client's Interest First
  • Transparent

Feature Ratings

Average 76

Agent Scripting

85

Mobile Customer Care

80

Agent Collaboration

79

Customer Self Service Capabilities

78

Customer Service Workflow Management

78

Contact Center Integration

78

Intelligent Search

77

Multi Channel Support

76

Analytics and Reporting

76

Customer Service Knowledge Management

74

Customer Community Management

74

Vendor Capability Ratings

Average 75

Ease of Implementation

79

Ease of Customization

78

Quality of Features

78

Business Value Created

78

Usability and Intuitiveness

76

Ease of IT Administration

76

Ease of Data Integration

74

Breadth of Features

73

Availability and Quality of Training

73

Vendor Support

71

Product Strategy and Rate of Improvement

70

Kustomer Reviews

Nomvelo S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Koustomer, the app to use.

Likeliness to Recommend

10 /10

What differentiates Kustomer from other similar products?

Kusomer is simpler & easy to make use of.

What is your favorite aspect of this product?

Everything.

What do you dislike most about this product?

None at all.

What recommendations would you give to someone considering this product?

Try it and thank me later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vanessa P.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Plataforma Compleja

Likeliness to Recommend

8 /10

What differentiates Kustomer from other similar products?

La integración con un sin fin de aplicativos o proveedores

What is your favorite aspect of this product?

Integración de varias conversaciones

What do you dislike most about this product?

No sirve de tiquetera y la parametrización de los módulos.

What recommendations would you give to someone considering this product?

Si tienes colaboradores cuya habilidades en el manejo de aplicativos no es muy amplia se generará un mayor tiempo de adaptación al manejo de esta

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Georgia O.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

A useful product. Was great for working as a team.

Likeliness to Recommend

7 /10

What differentiates Kustomer from other similar products?

Kustomer was great for working on incoming messages as a team. It allowed for great visibility & was easy to use.

What is your favorite aspect of this product?

Being able to easily assign comms & answer questions within each chat.

What do you dislike most about this product?

Was a bit difficult to learn at first.

What recommendations would you give to someone considering this product?

Spend time getting to know it & play around before properly using it.

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Unique Features

Most Popular Kustomer Comparisons

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