What is Laserfiche?
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
Up
1
Since last award
99 Plan to Renew
Up
3
Since last award
78 Satisfaction of Cost Relative to Value
Down
4
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 95%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Forms Builder
Metadata Management
Workflow Process Automation
ECM Document Management
No-Code Application Design
ML-based Document Classification and Metadata Extraction
Access Permissions Management
Search
Capture Channels
Ediscovery Audit Trail
Automatic/Template Free Invoice Processing
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Laserfiche Videos
Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS
Stonehage Fleming-Gert Bester-FullLength-Captioned
MPI - Joel-Manfredo-CAPTIONS
Laserfiche: Business Process Automation Explained
Laserfiche Electronic Forms
Intelligent Content Capture
Document and Records Management
D.L. Evans Automates Compliance and Records Management
Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction
Laserfiche Solution Marketplace
Manage More Information with a Document Management System
Laserfiche Reviews
John Paul V.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
The gift that keeps on giving
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
The expansive and ever evolving product enhancements that continue to make existing processes more and more efficient. Their drive for doing better and never settling shows in the product.
What is your favorite aspect of this product?
The amount of flexibility and customizability that can be achieved in any workflow process. The needs of our end users can always be met and usually exceeded by our ability to give the users what they need to be effective in their job.
What do you dislike most about this product?
No current negative thoughts
What recommendations would you give to someone considering this product?
The product is easy to use once implemented. With the new features being rolled out, its even easier to come in to the product with no experience and be successful in creating processes. The learning curve is supported by your implementation team and on-going forum support!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
John M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Apr 2025
Great solution with a nice variety of tools
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
We have never had a full ECM solution so I have nothing to compare to.
What is your favorite aspect of this product?
Forms > Workflow to allow for end user productivity
What do you dislike most about this product?
Vendor support can be lacking a bit.
What recommendations would you give to someone considering this product?
Take into account your volume. Ensure Laserfiche can ingest the load of data you throw at it daily.
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Fair
Christian B.
- Role: C-Level
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Apr 2025
Rapidly deploy to provide solutions to users
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Ease of use, easy to understand, fast delivery of solutions to business users, fast adoption due to its very clear interface. Available on the 2 architecture models : Cloud and on premises. The way the editor is listening to their users needs and is able to provide fast and productive evolution of its platform, like AI very recently.
What is your favorite aspect of this product?
Metadata management, data extraction with AI, integration with AI, no-code platform, powerful eForms capabilities, workflow and process automation
What do you dislike most about this product?
The lack of recognition / visibility in my region (Continental Europe).
What recommendations would you give to someone considering this product?
Don't hesitate to look at competitors, make your checklist and trust your Laserfiche Solution Provider (Laserfiche official vendor, trained and certified). You will be amazed to discover how Laserfiche in one the best products in its category, and supported by real professionals.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
