What is Laserfiche?
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
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1
Since last award
99 Plan to Renew
Up
3
Since last award
78 Satisfaction of Cost Relative to Value
Down
4
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 95%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Forms Builder
Metadata Management
Workflow Process Automation
ECM Document Management
No-Code Application Design
ML-based Document Classification and Metadata Extraction
Access Permissions Management
Search
Capture Channels
Ediscovery Audit Trail
Automatic/Template Free Invoice Processing
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Laserfiche Videos
Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS
Stonehage Fleming-Gert Bester-FullLength-Captioned
MPI - Joel-Manfredo-CAPTIONS
Laserfiche: Business Process Automation Explained
Laserfiche Electronic Forms
Intelligent Content Capture
Document and Records Management
D.L. Evans Automates Compliance and Records Management
Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction
Laserfiche Solution Marketplace
Manage More Information with a Document Management System
Laserfiche Reviews
Amy F.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2024
Innovative, seamless ECM & Document Management.
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
The workflow capabilities and the huge array of different APIs really sets Laserfiche aside from other solutions!
What is your favorite aspect of this product?
I love the flexibility and ease of use. I can accomplish anything document management based very quickly, and have good contacts to reach out to if I need any help.
What do you dislike most about this product?
I'm not involved in the pricing portion, but I believe that my organization is perturbed about the cost of licenses.
What recommendations would you give to someone considering this product?
I would recommend it to any business considering this product! There are so many uses and ways to make lengthy processes simpler and more efficient.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tina P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great product, easy to manage
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
This has been the only ECM I have experience with
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
web client isn't as user friendly as windows client. No apple client
What recommendations would you give to someone considering this product?
Use it to it's full capacity but it will take time. The product can do a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Julian S.
- Role: Public Sector
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2024
Fantastic All-in-one document solution!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche ECM stands out from other similar products primarily due to its stellar reputation in the industry and its extensive range of solutions tailored to diverse organizational needs. Paramount USD chose Laserfiche because of its proven track record for reliability and innovation, offering a comprehensive suite of features that streamline document management, workflow automation, and records retention.
What is your favorite aspect of this product?
My favorite aspect of Laserfiche is its seamless usability combined with its incredible customization options. It provides an intuitive experience for immediate use while also offering extensive customization capabilities, allowing us to tailor solutions precisely to our needs.
What do you dislike most about this product?
What I find amusingly challenging about Laserfiche is that its most jaw-dropping features often require a bit of technical wizardry to unleash their full potential. So, if anything, my only 'dislike' is that I occasionally have to do dive into some additional training and research in areas that are not necessarily my strong areas.
What recommendations would you give to someone considering this product?
My top recommendation for anyone considering Laserfiche is to ensure that key stakeholders, especially those in IT, are fully invested in the implementation process. Having enthusiastic support and involvement from all levels of the organization ensures a smoother transition and maximizes the benefits of this powerful ECM solution. Additionally, take advantage of the training and resources provided by Laserfiche to empower your team with the knowledge needed to make the most out of the platform's capabilities. With proper buy-in and support, Laserfiche can truly revolutionize your organization's document management and workflow processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
