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What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.
Company Details
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Get AssistanceLaserfiche Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Fair
- Acts with Integrity
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Capture Channels
Metadata Management
ECM Document Management
Search
Workflow Process Automation
Ediscovery Audit Trail
Access Permissions Management
File Conversion
File Approvals Esignatures
Collaboration
Mobile
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Laserfiche Reviews
Patrick P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2024
Amazing product for efficiencies
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
The product is a pioneer in the forms world. When users can intuitively create their own forms with minimal training, you know it was designed correctly. The integration between their forms and the repository and workflows is pure awesomeness.
What is your favorite aspect of this product?
The ability to integrate different ways with the product is fantastic. Filled forms are integrated into the repository, and with the API you are able to interact with almost any object with the Laserfiche platform.
What do you dislike most about this product?
Every release is improving the product exponentially. They are listening to customer feedback and making those pain points a thing of the past. Currently we do not have any dislike with the product.
What recommendations would you give to someone considering this product?
You won't regret buying this product. The business value it has given our business has enabled us to automate a lot of processes internally and the clients love how things are streamlined. Do your homework on what this solution can enable in your business and the more you can think outside the box, the more you will see that Laserfiche can do almost anything that you want it to do.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Carrie W.
- Role: C-Level
- Industry: Government
- Involvement: Initial Implementation
Submitted Nov 2024
Hands down, most efficient software I have used!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche has so many diverse capabilities to improve both effectiveness and functionality of everyday tasks in the workplace. By using Laserfiche, our company has decreased the amount of time spent filing records, waiting for email replies to move forward with tasks and projects, and improved the overall rate at which tasks are completed, which has in return, allowed our employees to have more time to be proactive rather than reactive.
What is your favorite aspect of this product?
My favorite aspect of Laserfiche is the ease of use and its ability to be completely customizable.
What do you dislike most about this product?
If I had to choose something that I disliked about Laserfiche, it would be that it is so inclusive of records management, workflows, processes, etc... that it does take a while just to learn what all this software is capable of.
What recommendations would you give to someone considering this product?
There are SO many resources provided by Laserfiche to learn what all this software can do, don't be afraid to use them all!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Donald J. L.
- Role: C-Level
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Easy to use, and offers excellent value.
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche offers excellent ways to onboard new clients and access to company documents
What is your favorite aspect of this product?
Submitting forms and paperwork to my service team. Also having the ability to store client information.
What do you dislike most about this product?
I can't think of anything that I dislike about the product. It serves all my needs.
What recommendations would you give to someone considering this product?
I would recommend they work with someone at Laserfiche to get a true tutorial of everything the company offers.
Pros
- Trustworthy
- Effective Service
- Caring
- Respectful
