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What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Fair
- Acts with Integrity
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Capture Channels
Metadata Management
ECM Document Management
Search
Workflow Process Automation
Ediscovery Audit Trail
Access Permissions Management
File Conversion
File Approvals Esignatures
Collaboration
Mobile
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Laserfiche Reviews
Brenda D.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2024
Easy to use and worth the price
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
It is a easy to use and promotes an environment of connectivity and efficiency for processes that are governed by paper. It makes the ability to go paperless that more real, when their are products like Workflow, Forms, Quick Fields that with the repository can work in a way to make an organizations goal of going paperless"ish" more realistic.
What is your favorite aspect of this product?
Workflow is my favorite tool. It is a way to document processes that were once performed by people and creates an environment of accountability with the ability to audit a documents journey.
What do you dislike most about this product?
If I had to choose something it would be that the records management tool doesn't come with automation built in. I would like at least for their to be some prebuilt workflow processes for the records management activities that occur in the repository.
What recommendations would you give to someone considering this product?
If you are going to purchase and truly want to get to a place where staff are not being bogged down in paper, purchase the Rio version that includes all the tools needed to set your organization up for success
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lisa C.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Nov 2024
Intuitive and Reliable Database Solution
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Ease of workflows in collaboration with older databases
What is your favorite aspect of this product?
Metadata customization
What do you dislike most about this product?
Basic Reporting isn't as easy as it should be.
What recommendations would you give to someone considering this product?
Wholeheartedly believe this product will reduce the manpower hours needed to touch each document only once.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Wendy D.
- Role: Finance
- Industry: Finance
- Involvement: Vendor Management and Renewal
Submitted Nov 2024
Fantastic and easy to use
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Easy to use
What is your favorite aspect of this product?
Easy to sue
What do you dislike most about this product?
How you print
What recommendations would you give to someone considering this product?
All your files in one spot
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
