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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Zafar A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A great application

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

Experience of usage for this application make a very easy access, especially when several accesses is you daily work routine.

What is your favorite aspect of this product?

That you can manage several accesses on a distance and on diffrent devices.

What do you dislike most about this product?

Sometimes the application goes off and requires you to revalidate your access. It is great option for security; however, it is very uncomfortable when you use several devices.

What recommendations would you give to someone considering this product?

This product is great for your security management of accounts.

Pros

  • Effective Service
  • Caring
  • Saves Time
  • Respectful

Victoria G.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Secure Password Manager

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

I have not used any other password manager, but I heard 1Password is good.

What is your favorite aspect of this product?

I like that it is secure and great for Financial or Tech/data companies with a lot of secure password management required.

What do you dislike most about this product?

I don't like that you can't change the title of the password site. I accidentally put the wrong title for the site and could never change it. It was really confusing. The only way to get around it is if the password owner resends it to you.

What recommendations would you give to someone considering this product?

Organize your passwords well, and add everything to LastPass when it prompts you. You can always delete passwords later than you don't need later.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Derek M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Brilliant software, secures my life.

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

The reputation of the Lasspass brand, and the longevity they have in the market.

What is your favorite aspect of this product?

It works on mobile and mac, and it autofill the login details.

What do you dislike most about this product?

Dashboard need a relook.

What recommendations would you give to someone considering this product?

If you want to save your password and login details, knowing it is safe, and you do not need to remember any of them.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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