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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Don't know how I ever managed without it!

Likeliness to Recommend

9 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Saves Time
  • Respectful

Danae S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Good product

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

Better price

What is your favorite aspect of this product?

Auto fill

What do you dislike most about this product?

Buggy on Firefox and safari

What recommendations would you give to someone considering this product?

Best value for money I’ve found so far

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Inspires Innovation

Cons

  • Security Frustrates

Charlotte C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Awesome Product for Team Password Management

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

The team functionalities are really cool, it's great that me and my team can share logins and passwords at work between all of our shared tools.

What is your favorite aspect of this product?

I like that the Chrome extension was quick and easy to install. It's just a button click away in my browser to access. I like the password generator feature, and how it automatically stores it after. But my favorite aspect is that now me and all my coworkers can easily share passwords for all of the tools we use for our job. Previously we were using a spreadsheet and it didn't feel secure and it would get messy. LastPass has improved our workflow significantly.

What do you dislike most about this product?

The UI is not the best and could definitely use some improvement. There isn't an easy way to reset your LastPass password if you forget it, so be sure to not lose this password.

What recommendations would you give to someone considering this product?

I would recommend that if you are using LastPass do NOT lose your LastPass password! When you use this product a lot it can make you lazy for remembering passwords, but the LastPass password is the one you absolutely should not forget. It can be hard to recover if lost and then you will be locked out of all your sites and tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular LastPass Password Management Comparisons

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