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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Tahmeem S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Cool password management tool

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Lastpass is an amazing password management solution. This is one place which saves all my current passwords so I do not need to memorize them all. It also updates the passwords once they are updated.

What is your favorite aspect of this product?

Convenience of storing passwords without the need to memorize all of them. I remember only the master password.

What do you dislike most about this product?

This solution could be more improved in terms of accessibility

What recommendations would you give to someone considering this product?

Good solution if you have a lot of accounts and passwords to work with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Marijke D.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Features very much appreciated

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

It is perfectly incorporated in our company's systems. It is very easy and intuitive to work with.

What is your favorite aspect of this product?

The password warnings. The automatic filling of the password.

What do you dislike most about this product?

No dislikes.

What recommendations would you give to someone considering this product?

You can let LastPass generate a top of the bill safe password for you and it will remember it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Reliable

Kate S.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to use, but nothing out of the world

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

I have only used Lastpass as a tool, but chrome sync passwords on a regular basis

What is your favorite aspect of this product?

Its super easy to install on several devices and browsers.

What do you dislike most about this product?

I can not have it on my phone and it doesnt combine duplicates. A bit hard to manage and all the time pushing premium.

What recommendations would you give to someone considering this product?

It is a good tool if you work on a lot of devices (I work on 3 different machines and its convenient to have it where I need it without using google chrome)

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Cons

  • Commodity Features

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