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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Diego Q.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

I would use no other solution

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

simple and seamless implementation, with both personal and enterprise solutions

What is your favorite aspect of this product?

2FA and multiple device integration

What do you dislike most about this product?

some sites/apps don't allow autofill and they haven't come up with a solution

What recommendations would you give to someone considering this product?

is a must for teams and personal use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kara P.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A Powerful Password Management System

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

I have used a lot of different password managers throughout the years, but my current favorite is LastPass. I use LastPass regularly because of their business strategy. When I absolutely must have shared credentials, this strategy is ideal. It's simple to set up, and my team members only have access to the needed features.

What is your favorite aspect of this product?

The most excellent aspect of using LastPass is not having to remember a single password for any of your many accounts. They facilitate both my business and personal life with LastPass. The app works on several operating systems. That I can access my password safely from any device with an internet connection is a huge plus. I can use LastPass on any platform, and it will synchronize my data across all of my devices.

What do you dislike most about this product?

The only significant drawback I can think of is that, sure, if someone hacked LastPass, they would sell my passwords and other sensitive data to the highest bidder. It is to be expected, and I think it's well worth it for the benefits gained. They readily circumvented the password sharing feature, which is the feature I dislike the most.

What recommendations would you give to someone considering this product?

It is excellent for avoiding inconsistencies, facilitating password sharing between employees, and ensuring the smooth operation of all business accounts and gadgets. LastPass meets all of my complicated requirements for access storage while sparing me a ton of cash compared to the bespoke solution I had previously developed. Recommended.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Alexandre L.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use, free version is great

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

web based interface, user friendly

What is your favorite aspect of this product?

autologing featured + high security protection

What do you dislike most about this product?

absolutely need an internet connection to work

What recommendations would you give to someone considering this product?

go get it, its worth it

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Security Protects
  • Continually Improving Product

Cons

  • Vendor Friendly Policies

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