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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Taylor S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good, but needs to store OTPs.

Likeliness to Recommend

6 /10

What differentiates LastPass Password Management from other similar products?

Nothing…..

What is your favorite aspect of this product?

The authenticator.

What do you dislike most about this product?

Doesn’t store OTPs.

What recommendations would you give to someone considering this product?

Download google authenticator.

Pros

  • Performance Enhancing
  • Efficient Service
  • Caring
  • Acts with Integrity

Halion A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great easy to use as admin and for end users

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

They offer free live training for end users

What is your favorite aspect of this product?

works well and easy to learn

What do you dislike most about this product?

sometimes offboarding users and moving their vault gets wonky

What recommendations would you give to someone considering this product?

recommend that new users go thru thetraining.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Generous Negotitation

Jason W.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Most reliable password management tool

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

Many of its aspects make it more attractive among its competitors. It is intuitive for beginners. Unlike other tools, it facilitates its users with a free plan which includes password vault, basic autofill, and e-t-c. It also works efficiently when integrated with multiple platforms. It also alerts its premium in case of data breaches by the dark web.

What is your favorite aspect of this product?

It is a highly-filled tool in terms of features. Some of its commendable features include; its ability to sync passwords, and to give access to one’s password irrespective of location. It makes it feasible for users to deal with its password setting without editing new entries for each site and app. It also facilitates autofill credentials among multiple platforms.

What do you dislike most about this product?

There is nothing to dislike about LastPass, as it meets all requirements in the best way. All other similar products are more difficult to learn, open source, and less credible. It tries its best to facilitate its users in every way by providing real-time customer services. So for me, it’s a complete way out.

What recommendations would you give to someone considering this product?

I would recommend going with it without any second thought. One can also begin with it by using its free version first to enjoy the functionality and interface of the premium plan. It will fulfill all your desired needs at maximum. It assists its users at every step with high credibility.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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