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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Belinda J.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

It saves, our time money, and extra effort

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

It's my first time using a tool, and I haven't used any others. However, before buying it, I did a tonne of research on the features of various tools, and that's how I learned that it was a secure and quick way to manage passwords. I'm happy to see that they fulfilled their promises.

What is your favorite aspect of this product?

Make reality that our staff is not losing time on forgotten passwords, password resets, and being locked out. Provides a method for securely storing enterprise IT credentials, preventing employees from writing passwords on paper or emailing them, and avoiding risks. It offers a handy, straightforward, and secure way to manage and auto-fill credentials into numerous websites and applications. This enables extra resources to access sensitive credentials if required without disclosing the password to the users.

What do you dislike most about this product?

I wish you could change more details in the fast add screen and It might be difficult to get password updates to function. Lastly, the UI of the tool needs some improvements but I think what we need for our work gives more to us.

What recommendations would you give to someone considering this product?

Forget the password? Every time you need to reset your password, how much time does it waste? If so, and you're also looking for the quickest, safest way to store your passwords, we highly recommend LastPass. Since I also find it to be quite helpful during the entire journey, I am confident that you won't regret your choice once you purchase it.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Jun 2022

Really good integration with other applications

Likeliness to Recommend

6 /10

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Less Inspiring
  • Less Generous

Simone S.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best platform to save a time saver

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

In my perspective, the only thing that differentiates it from similar categories is autofill features that save our life because it eliminates the need to enter a password each time we log in. With this capability, it is also simple to learn and use.

What is your favorite aspect of this product?

We used to use LastPass for businesses to securely and efficiently maintain all of the passwords required for all of the services we use on a regular basis. Personally, I use a few password managers, but this is the only one we use at work. What I appreciate best is that passwords may be provided to recipients without revealing the information in plain text. I appreciate that I can use LastPass with FaceID on my phone to easily log in to websites or apps.

What do you dislike most about this product?

Truly say security is the only thing that I admire. It would be useful to be notified if a password is older than a specific number of days and should be changed. Their mobile app might be a little more user-friendly. It is tough to autocomplete login forms for mobile devices when using browser applications like Chrome.

What recommendations would you give to someone considering this product?

After experimenting with a number of tools to store our passwords, I was constantly looking for one that was the perfect fit for our requirements. As a result, I tried LastPass, and it was the only one that eliminated my need to look into other options. Right now, my entire attention is on what matters most to me.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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