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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Oleksandr T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use password manager for teams

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

I have been using LastPass for myself for a long time and have happily adopted it for my entire organization. I think that despite the minor inconveniences, the product is the best on the market by many criteria.

What is your favorite aspect of this product?

1) multi-factor authentication 2) easy to set up 3) password change monitoring 4) password security monitoring 5) easy password management for team

What do you dislike most about this product?

Some functions are not obvious, you have to google it

What recommendations would you give to someone considering this product?

Try at least the personal version, and you will see for yourself how functionally the product is developed

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

JT M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Decent password manager. lacks enterprise scale

Likeliness to Recommend

7 /10

What differentiates LastPass Password Management from other similar products?

Don't think there is much difference

What is your favorite aspect of this product?

sharing across different devices

What do you dislike most about this product?

Lack of true enterprise management

What recommendations would you give to someone considering this product?

For small group or individual it is a good product. Very reliable. For larger groups or whole organization it does not scale very well.

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Efficient Service
  • Less Caring

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

LastPass: From spreadsheets to a secured dashboard

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

LastPass is more than just a password management solutions. With the Teams features, as administrator, I was able to add every new employees, share passwords related to their specific departments, all this via a secured interface. What we were previously doing via email, as which was at risk in case that email account was accessed or hacked by a 3rd party, LastPass simply eliminates this issue. Each employee also had his own private vault, for saving his passwords and sensitive information. Best of all, the digital records features, unique to LastPass, allowing storage of credentials like software licenses, and Wi-Fi specific passwords.

What is your favorite aspect of this product?

I love the multi-factor authentication as well as the ability to enforce passwords parameters. Also, in case of an employee no longer forms part of the organization, their accesses can be removed immediately, and security policies applied. Sharing passwords in a secured cloud environment has never been so easy with LastPass.

What do you dislike most about this product?

3 Single Sign-on (SSO) apps are available as from the Business plan. It is sad that this is not included in the Teams plan, for their is no big disparity in the pricing.

What recommendations would you give to someone considering this product?

If your organization needs to have optimal control on its IT users as well as the IT network, LastPass is highly recommended. If you are looking to modernize and optimize your business processes by moving from spreadsheets to a secured cloud system, LastPass is best suited. If you want to store and share password in a secured environment, LastPass is the perfect solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular LastPass Password Management Comparisons

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